Frequently asked questions about Hotel Acta Moa

Where is the hotel located?
The hotel is on Avenida Almirante Gago Coutinho, in a quiet and well-connected area of Lisbon. Address: Avenida Almirante Gago Coutinho, 30, 1000-017 Lisboa, Portugal.

Which part of the city is the hotel in?
In the Areeiro neighbourhood, in northern Lisbon, around 3 km from the airport, with good metro, train and bus connections to the historic centre and the city’s main landmarks.

How do I access the hotel and where is reception?
Reception is on floor 3 of the building. The main entrance is on Avenida Almirante Gago Coutinho, with no car access. If you arrive by car, park in the public car park on Rua Manuel Gouveia (behind the hotel) and enter through the LEAP offices entrance, open 24 h, to reach floor 1; from there, go up to floor 3.

Is the hotel within a low-emission zone for cars?
Portugal does not have urban low-emission zones of the same type; check the current local regulations.

Does the hotel have good public transport connections?
Yes. Roma-Areeiro train station is around 450 metres away, and Areeiro metro station (Linha Verde) is a few minutes’ walk away. There are also several bus routes, with direct connections to the airport.

Which is the nearest metro or public transport station?
The nearest is Roma-Areeiro train station (around 450 metres away). Areeiro metro station (Linha Verde) is also a few minutes’ walk away and connects to the centre (Baixa, Rossio) in around 15–20 minutes.

Is it easy to reach the hotel by taxi or ride-hailing service?
Yes. Taxis and ride-hailing services (Uber, Bolt) can reach the hotel easily; the airport is around 3 km away, between 5 and 10 minutes by car. Please note that the main entrance is on the avenue, with no car access; ask reception for the best pick-up point.

Is the hotel near the beach?
The beaches of Costa de Caparica are around 60–80 minutes away by public transport or 25-35 min by car.

Are there restaurants or bars nearby?
Yes. There are restaurants and cafés nearby; the hotel’s own Origem restaurant offers excellent cuisine.

Does the hotel have a terrace or outdoor area?
Yes. The hotel has an outdoor swimming pool with a sunbathing area and a terrace with seasonal bar service.

Are there shops, supermarkets or restaurants near the hotel?
Yes. There are shops and supermarkets nearby; Lisbon’s historic centre is 20–25 minutes away by metro.

Which popular attractions are near the hotel?
Around 20–25 minutes away by metro: Baixa, Praça do Comércio, Alfama and Castelo de São Jorge. Belém Tower and the Jerónimos Monastery are further away (around 35–45 minutes by public transport).

Which tourist sights are nearby?
From the hotel, you can easily reach Lisbon’s historic centre and its most iconic landmarks by metro.

How far is the hotel from the city centre?
Lisbon’s historic centre (Baixa, Chiado, Alfama) is around 20–25 minutes away by metro or taxi.

How far is the airport and how can I get there?
Lisbon Airport (LIS) is around 3 km away: between 5 and 10 minutes by taxi or ride-hailing service, or around 15 minutes by bus. Travelling by metro requires a change to the Linha Vermelha.

What are the check-in and check-out times?
Check-in is from 15:30 and check-out is by 11:30.

Can I arrive before the check-in time?
You can request early check-in, subject to availability. If it is unavailable, you can leave your luggage in storage.

Can I check in late at night?
Yes. Reception is open 24 hours a day, so you can arrive late and check in without any problem.

Can I leave my luggage before check-in or after check-out?
Yes. The hotel has luggage lockers on floors 3, 4 and 5 for storage before check-in and after check-out.

Does the hotel require a deposit at check-in?
No cash deposit is required; a credit card is requested to guarantee the booking.

Does the hotel staff speak several languages?
The staff speak Portuguese, Spanish and English, as well as other languages depending on staff availability.

What documents do I need to present at check-in?
You must present a valid identity document (national identity card or passport) and the credit card used for the booking.

What information is needed to register at the hotel?
Personal details, an identity document and a credit card are required, along with the booking confirmation.

How can I make a reservation?
You can book on the official website actahotels.com or by calling the hotel.

Is there a minimum age for staying without an accompanying adult?
The minimum age for staying unaccompanied is 18; minors must be accompanied by an adult.

What is the booking cancellation policy?
It depends on the rate booked: check the cancellation and prepayment conditions of your chosen rate before confirming. Non-refundable rates do not allow changes or cancellations.

Does the hotel offer special rates or conditions for groups?
Yes. Bookings of more than 5 rooms may be subject to special conditions and supplements. For groups or long stays, contact Central Reservations (+34 934 540 642, moa@actahotels.com).

Is breakfast included in the booking?
It depends on the rate booked; some include a buffet breakfast and others do not.

What room types are available?
The hotel offers the following room types: Double (20 m²), Superior Double (24 m²), Superior Double with Terrace (23 m²), Double + Extra Bed (25 m², up to 3 people) and Junior Suite (35 m², 2 adults + 1 child).

What are the hotel rooms like?
The rooms are bright and modern, with a double bed or twin beds, a work area and a practical corner with a fridge, capsule coffee machine and sink (some also have a microwave). They have a safe, air conditioning, heating, television, hairdryer and toiletries. See the photos at actahotels.com.

How can I see the hotel rooms?
You can view photos and detailed descriptions on the official website actahotels.com or on booking platforms.

Is smoking allowed in the hotel or in the rooms?
No. The hotel is entirely smoke-free; smoking is prohibited in the rooms and all indoor areas.

Do the rooms have air conditioning and heating?
Yes, they have air conditioning and heating.

Is there a coffee machine or kettle in the room?
Yes. All rooms have a capsule coffee machine, as well as a fridge and sink.

Is there a safe in the room?
Yes, all rooms have a safe.

Are cots or additional beds available?
Yes, free cots are available for babies aged 0 to 2, on request and subject to availability. If you are travelling as a party of 3, book the Double + Extra Bed room.

Are connecting rooms available for families?
There are no connecting rooms; families can choose the Double + Extra Bed (up to 3 people) or the Junior Suite (2 adults + 1 child, with a sofa).

Are there rooms with a balcony or terrace?
Yes, the Superior Double with Terrace rooms have a private terrace.

Is there a terrace with panoramic views?
The outdoor swimming pool with sunbathing area offers a relaxing space with views; the room terraces overlook the surrounding area.

Do the rooms have views?
Yes, all our rooms have views of the outside.

Are toiletries provided in the room?
Shower gel, shampoo and soap are provided.

What should I do if something in the room is damaged or not working?
Report the issue to reception as soon as possible; the team will deal with it or move you to another room.

Can I request extra beds?
Extra beds cannot be added to standard rooms. If you need a third bed, book the Double + Extra Bed room directly (three single beds or a double bed and an extra bed).

Is the bathroom well equipped?
The bathrooms have a shower, hairdryer, towels and basic toiletries.

Is a hairdryer provided in the bathroom?
Yes. Every room has a hairdryer in the bathroom.

What toiletries are provided?
Shower gel, shampoo and soap are provided; we recommend bringing other items, such as a toothbrush or shaving kit.

What are the breakfast hours?
Breakfast is served in the Origem restaurant: Monday to Friday from 7:00 to 10:30, and Saturdays and Sundays from 7:00 to 11:00.

How much does breakfast cost?
Ask for the current price at reception or when making your booking.

What is the quality and variety of the breakfast like?
Breakfast in the Origem restaurant features healthy flexitarian recipes, with vegetarian, vegan and animal protein options.

Does the hotel have private parking?
The hotel does not have its own car park. Just behind it, on Rua Manuel Gouveia, there is a public car park open 24 hours (it does not belong to the hotel). From there, enter through the LEAP offices entrance (open 24 h), which takes you to floor 1, and go up to floor 3, where reception is located.

How much does parking cost?
The car park does not belong to the hotel; check the current rates directly at the car park or ask reception.

Are electric vehicle charging points available?
Ask at reception or at the car park about the availability of electric vehicle charging points.

Does the hotel offer luggage storage?
Yes. The hotel has luggage lockers on floors 3, 4 and 5 for storage before check-in and after check-out.

Is reception open 24 hours a day?
Yes, reception is open 24 hours a day.

Is there a bar or snack area in the hotel?
Yes. The hotel has the Origem Terrace café (from 8:00 to 18:00), seasonal bar service on the pool terrace and a Lounge & Coworking area freely accessible to guests.

Is there free Wi-Fi at the hotel?
Yes, Wi-Fi is free and available throughout the hotel.

Does the hotel have a swimming pool?
Yes. The hotel has a seasonal outdoor swimming pool with a sunbathing area, sun loungers and seasonal bar service. Its maximum depth is 1 metre.

Are laundry or dry-cleaning services available?
Yes, laundry and dry-cleaning services are available at an additional cost; ask at reception for prices.

Does the hotel offer an airport transfer service?
Yes, you can book a private transfer to the airport; ask at reception for prices and conditions.

What dining options does the hotel offer?
The Origem Garden restaurant offers healthy flexitarian cuisine, using organic products wherever possible: buffet breakfast and lunch every day (lunch from 12:00 to 15:30) and à la carte dinners (from 18:00 to 22:00), with vegetarian, vegan, meat and fish options. The Origem Terrace café opens from 8:00 to 18:00.

Does the hotel have a gym?
Yes. The hotel has a gym with free access for guests.

Are pets allowed at the hotel?
Pets are not allowed, except for certified assistance animals.

Is the hotel accessible for people with reduced mobility?
Yes, the hotel has an accessible entrance and rooms for people with reduced mobility; check availability when booking.

Which payment methods do you accept?
Visa, Mastercard and American Express cards are accepted.

What is the hotel’s policy for children?
Children of all ages are welcome. Cots for children under 2 are free on request; children aged 4 and over are charged as adults. Families can choose the Double + Extra Bed or the Junior Suite (2 adults + 1 child).

Can events or meetings be held at the hotel?
Yes. The hotel has the MOA Auditorium (115 m², up to 100 people in theatre layout) and a 173 m² meeting room, with healthy catering from the Origem Garden restaurant. Contact: comercial@actahotels.com / +34 934 540 460.

Are there options for special diets or vegetarians?
The Origem restaurant specialises in healthy cuisine with vegetarian, vegan and gluten-free options, ideal for a variety of diets.

What is the hotel’s rating on Booking.com?
Check the latest rating on Booking.com or Google Reviews.

What do guests particularly appreciate?
Guests highlight the spacious, modern rooms, comfortable beds, cleanliness, breakfast, proximity to the airport and public transport, the in-room kitchenette and the luggage lockers.

Are there any videos of the guest experience?
There are no official videos specifically about the hotel, but guests share reviews and videos on travel platforms.

How can I contact the hotel?
By phone on (+351) 212 499 570, by email at info.moa@actahotels.com or through the website actahotels.com.

Does the hotel have a lift?
Yes, the hotel has four lifts.

Is there a cash machine at the hotel?
There are cash machines in the area around the avenue.

What should I do in an emergency?
In any emergency, alert reception, which is open 24 hours; the team will contact medical services or call the local emergency number.