Frequently asked questions about Hotel Acta Arthotel

Where is the hotel located?
The hotel is in the centre of Andorra la Vella, the capital of the Principality of Andorra, surrounded by mountains. Address: Carrer Prat de la Creu, 15–25, AD500 Andorra la Vella, Andorra.

Which part of the city is the hotel in?
Right in the centre of Andorra la Vella, on one of its main streets, beside the River Valira and Parc Central, just a few minutes’ walk from the shopping area and the old town.

Is the hotel within a low-emission zone for cars?
Andorra does not have low-emission zone restrictions equivalent to those in Spanish cities; access by car is unrestricted.

Does the hotel have good public transport connections?
Andorra has neither its own airport nor a metro network. You can arrive by car or bus from Spain (Barcelona or Lleida) or France (Toulouse). There are bus stops near the hotel with services to the airports and ski slopes, as well as city buses.

What is the nearest metro station or public transport stop?
Andorra does not have a metro. The city is easy to explore on foot, and there is a city bus service.

Is it easy to reach the hotel by taxi or private hire vehicle?
Yes, taxis are available in the city, and reception can help you book one. Please note that private hire platforms such as Uber and Cabify do not operate in Andorra. The main points of interest are within walking distance.

Is the hotel close to the beach?
Andorra is inland in the Pyrenees, so there is no beach. Instead, it offers spectacular mountain scenery and mountain lakes.

Are there restaurants or bars nearby?
Yes. Andorra la Vella offers a wide choice of restaurants and bars around the hotel.

Does the hotel have a terrace or outdoor area?
Yes. The hotel has an outdoor terrace beside the River Valira, in the Plató Restaurant and Plató & Có bar area. Gallery Restaurant, on the 5th floor, where breakfast is served, also offers panoramic mountain views.

Are there shops, supermarkets or restaurants near the hotel?
Yes. Andorra la Vella is a true shopping paradise, thanks to its wide range of shops and attractive prices, supported by lower taxation than in neighbouring countries.

What popular attractions are near the hotel?
On foot: Avinguda Meritxell (tax-free shopping), Casa de la Vall, Pont de París and Parc Central. By car or bus: the ski resorts of Vallnord and Grandvalira.

What tourist sights are nearby?
The hotel is the ideal base for discovering Andorra: skiing in winter, hiking in summer and shopping all year round.

How far is the hotel from the city centre?
The hotel is in the centre of Andorra la Vella; all points of interest are just a few minutes’ walk away.

How far is the airport and how can I get there?
Andorra does not have an airport. The nearest is Andorra–La Seu d'Urgell Airport (Spain), around 30 min away by car, with a limited number of scheduled flights. The main airports are Barcelona-El Prat (around 3 h by car) and Toulouse-Blagnac (France, around 3 h). Direct buses run from both airports to Andorra la Vella.

What are the check-in and check-out times?
Check-in is from 15:00 h and check-out is by 12:00 h.

Can I arrive before the check-in time?
You can request early check-in, subject to availability. If it is unavailable, you can leave your luggage in storage.

Can I check in late at night?
Yes. Reception is open 24 hours a day, so you can arrive late and check in without any problem. If you expect to arrive after 00:00 h, we recommend informing the hotel in advance.

Can I leave my luggage before check-in or after check-out?
Yes, you can leave your luggage at reception or in the luggage storage area before check-in and after check-out.

Does the hotel require a deposit at check-in?
No cash deposit is required; a credit card is requested to guarantee the booking.

Does the hotel staff speak several languages?
The staff speak Catalan, Spanish, French and English.

What documents do I need to present at check-in?
You must present a valid identity document (national identity card or passport) and the credit card used for the booking.

What information is needed to register at the hotel?
Personal details, an identity document and a credit card are required, along with the booking confirmation.

How can I make a reservation?
You can book on the official website actahotels.com. If you book on the website as a Club Acta Rewards member, you receive up to 15 % off and a best price guarantee.

Is there a minimum age for staying without an accompanying adult?
The minimum age for staying unaccompanied is 18; minors must be accompanied by an adult.

What is the booking cancellation policy?
It depends on the rate booked: check the cancellation and prepayment conditions for your chosen rate before confirming. Non-refundable rates do not allow changes or cancellations. For bookings with advance payment, the hotel sends an email with payment instructions; if payment is not completed within 48 h, the booking may be cancelled.

Does the hotel offer special rates or conditions for groups?
Yes. Bookings of more than 5 rooms may be subject to special conditions and supplements. For groups or long stays, contact the sales department (comercial@actahotels.com).

Is breakfast included in the booking?
It depends on the rate booked; some include a buffet breakfast and others do not. Club Acta Rewards members receive a discount on breakfast.

What room types are available?
The hotel offers the following room types: Double for Single Use, Double for Single Use with Mountain Views, Double, Double with Mountain Views, Triple (3 adults), Triple (2 adults + 1 child aged up to 12), Family (2 adults + 2 children aged up to 12) and Suite.

What are the hotel rooms like?
The rooms are spacious (35 m²; the Suite is 60 m²), with parquet flooring, soundproof windows, climate control, a double bed or two single beds, a desk, a single-seater sofa, television, safe, minibar, kettle and a bathroom with a bath and shower. The Suite also has a living room, a 200 cm bed, a shower and a whirlpool bath.

How can I see the hotel rooms?
You can view photos and detailed descriptions on the official website actahotels.com.

Is smoking allowed in the hotel or in the rooms?
No. The hotel is entirely smoke-free; smoking is prohibited in the rooms and all indoor areas.

Do the rooms have air conditioning and heating?
Yes, all rooms have air conditioning and heating, with climate control according to the season.

Is there a coffee machine or kettle in the room?
There is no capsule coffee machine, but all rooms have a kettle.

Is there a safe in the room?
Yes, all rooms have a safe.

Are cots or additional beds available?
Yes, free cots are available for babies aged 0 to 2, on request and subject to availability. The hotel does not have extra beds; Triple and Family rooms are available for families.

Are connecting rooms available for families?
There are no connecting rooms; families can book triple or family rooms, subject to availability.

Is there a terrace with panoramic views?
Yes. Gallery Restaurant, on the 5th floor, offers panoramic mountain views; Plató Restaurant and its terrace are beside the River Valira, and Aquarella Spa, on the 2nd floor, also has views outside.

Do the rooms have views?
Yes. Some categories have mountain views (Double with Mountain Views and Double for Single Use with Mountain Views); other rooms face the street.

Are the rooms quiet?
All our rooms have soundproof windows to ensure a comfortable rest.

Are toiletries provided in the room?
The rooms include toiletries (shower gel, shampoo and soap); the Suite also includes a bathrobe and slippers. For other items, such as a toothbrush or shaving kit, ask at reception.

What should I do if something in the room is damaged or not working?
Report the issue to reception as soon as possible; the team will deal with it or move you to another room.

Is the bathroom well equipped?
The bathrooms have a bath with a shower (the Suite has a shower and whirlpool bath), a hairdryer, towels and toiletries.

Do the rooms have a shower tray or a bath?
All our rooms have a bath with an integrated shower, except the Suite, which has a separate shower and bath.

Is a hairdryer provided in the bathroom?
Yes. Every room has a hairdryer in the bathroom.

What toiletries are provided?
The rooms include toiletries (shower gel, shampoo and soap); the Suite also includes a bathrobe and slippers. For other items, such as a toothbrush or shaving kit, ask at reception.

What are the breakfast hours?
Breakfast is served from 7:30 h to 10:30 h at Gallery Restaurant, on the 5th floor, with panoramic views.

How much does breakfast cost?
Ask for the current price at reception or when making your booking. Club Acta Rewards members receive a discount on breakfast.

What are the quality and variety of the breakfast like?
A buffet breakfast with omelettes, eggs and bacon cooked in front of you and a wide selection of products, including continental, American, vegetarian and gluten-free options.

Does the hotel have private parking?
The hotel does not have its own car park, but there are two parking options: an indoor car park in the same building, with direct lift access to the hotel, and an outdoor car park opposite the property. Spaces can be booked in advance at both. Spaces are limited, so we recommend booking ahead.

How much does parking cost?
Guests receive a special rate. Ask at reception for the current price.

Can I book a parking space in advance?
Yes, you can book your parking space in advance. As spaces are limited, we recommend doing so in good time, especially during high season or when events are taking place.

Are electric vehicle charging points available?
Ask at reception or at the car park about the availability of electric vehicle charging points.

Does the hotel offer luggage storage?
Yes, you can leave your luggage at reception or in the luggage storage area before check-in and after check-out.

Is reception open 24 hours a day?
Yes, reception is open 24 hours a day.

Is there a bar or snack area at the hotel?
Yes. The Plató & Có bar offers creative cocktails and snacks. Opening hours: Sunday to Thursday from 8:00 to 00:00 h; Friday and Saturday from 8:00 to 01:00 h.

Is there free Wi-Fi at the hotel?
Yes, Wi-Fi is free and available throughout the hotel; ask reception for the password.

Does the hotel have a swimming pool?
No, the hotel does not have a swimming pool. Aquarella Spa (2nd floor, 300 m²) has a 7 m² water area with jets and massage loungers, a large whirlpool (50 cm deep), a Finnish sauna, LED chromotherapy, an ice fountain, a footbath, experience showers and heated loungers. There is an additional charge for access.

Is spa access included? What are the opening hours and prices?
Access to Aquarella Spa is not included in the room rate. Ask at reception for current prices. Opening hours: from 10:00 to 13:00 h and from 16:00 to 21:00 h, with a maximum visit of 2 hours. Children aged 4 to 16 may only enter in the morning and must be accompanied by an adult. Massages and treatments require advance booking; ask at reception for the treatment menu.

Are laundry or dry-cleaning services available?
Yes, laundry and dry-cleaning services are available at an additional cost; ask at reception for prices.

Does the hotel offer an airport transfer service?
The hotel does not have its own transfer service; reception can help you book a taxi. Direct buses run from Barcelona and Toulouse airports, with stops near the hotel.

What dining options does the hotel offer?
The hotel has three dining venues: Plató Restaurant (an à la carte restaurant serving market cuisine beside the River Valira, with a daily set menu), Plató & Có (a cocktail and snack bar) and Gallery Restaurant (5th floor, where breakfast is served).

Is half board available?
Yes, half-board rates are available and do not include drinks. For stays on 31 December, half board includes breakfast and lunch.

What are the restaurant’s lunch and dinner hours?
Plató Restaurant serves lunch and dinner. It is open every day from 13:00 to 15:30 and from 20:00 to 22:30. Booking a table is recommended.

Does the hotel have a gym?
Yes. The hotel has a fully equipped gym with free access 24 hours a day.

Is there space to store bicycles?
Yes. The hotel welcomes cyclists and has bicycle storage with video surveillance and a repair workshop.

Are pets allowed at the hotel?
Yes, dogs weighing up to 30 kg are welcome (a maximum of 2 per room), for a supplement of 16 € per day per animal.

Can pets enter the restaurant or breakfast room?
Check the rules for pets in dining areas with reception before your arrival.

Is the hotel accessible for people with reduced mobility?
Yes, the hotel has an accessible entrance and rooms for people with reduced mobility; check availability when booking.

What payment methods are accepted?
Visa and Mastercard cards are accepted.

What is the hotel’s policy for children?
Children of all ages are welcome. Cots for children under 2 are free on request; children aged 13 and over are charged as adults. Children aged 4 to 16 may only access the spa in the morning and must be accompanied by an adult.

Can events or meetings be held at the hotel?
Yes. The hotel has several flexible meeting rooms on the 5th floor, with natural light and views of the River Valira and Parc Central, ranging from 55 m² to the Karajan plenary room (275 m², up to 290 people in theatre layout). Contact: comercial@actahotels.com.

Are there options for special diets or vegetarians?
Yes. Breakfast includes vegetarian and gluten-free options, and Plató Restaurant offers an à la carte menu and a daily set menu. Please mention any allergies or special requirements when booking.

What is the hotel’s rating on Booking.com?
Check the latest rating on Booking.com or Google Reviews.

What do guests highlight most?
Guests particularly highlight the central location, spacious rooms, friendly staff, varied breakfast, mountain and river views, and direct access from the car park.

Are there any videos of the guest experience?
There are no official videos specifically about the hotel, but guests share reviews and videos on travel platforms.

How can I contact the hotel?
By telephone on +376 76 03 03, by email at info@arthotel.ad or through the website actahotels.com.

Does the hotel have a lift?
Yes, the hotel has lifts connecting all floors, including the public car park in the building.

Is there a cash machine at the hotel?
There are cash machines in the area around the hotel in Andorra la Vella.

What should I do in an emergency?
In any emergency, alert reception, which is open 24 h; the team will contact medical services or call the local emergency number.