Where is the hotel located?

It is located on Paseo de la Florida, opposite the Príncipe Pío transport hub, just a short walk from the Royal Palace and Casa de Campo.

What is the nearest metro station?

Príncipe Pío metro and commuter rail station is right opposite the hotel.

Is the hotel in a low-emission zone for cars?

Madrid has a low-emission zone; the hotel is near the city centre, so it is advisable to check the regulations before arriving by car.

Which area of the city is it in?

It is located in the Argüelles / Príncipe Pío area, next to the Manzanares River, Parque del Oeste and Casa de Campo.

Is it well connected by public transport?

Yes. It has metro access (lines 6, 10 and the branch line), commuter rail and numerous bus routes right outside the hotel.

Can it be reached easily by taxi or VTC?

Yes. Taxis and VTC services can reach the hotel easily; there is a stop in front of the hotel and the airport is about 25 minutes away by car.

Is it near the beach?

No. Madrid does not have a beach; the hotel is located inland, close to parks such as Casa de Campo.

Is there a nearby metro or bus station?

Príncipe Pío multimodal station brings together metro, commuter rail and urban and intercity buses.

Are there restaurants or bars nearby?

Yes. There are bars and restaurants just a few metres away, and the Príncipe Pío shopping centre also offers a wide range of options.

Is there a terrace or outdoor area?

The hotel has a rooftop sun terrace with views.

Are there shops, supermarkets or restaurants near the hotel?

Yes. Just a few steps away you will find shops, supermarkets and the Príncipe Pío shopping centre with all kinds of services.

What popular attractions are near the hotel?

The Royal Palace, Sabatini Gardens, Temple of Debod and Plaza de España are all just a few minutes’ walk away.

What tourist attractions are nearby?

In 15–20 minutes you can reach Gran Vía, Plaza Mayor and Puerta del Sol; Casa de Campo is also nearby.

How far is it from the city centre?

The hotel is practically in the historic centre; Sol is two metro stops away and about 10 minutes by taxi.

How far is the airport and how can I get there?

The airport is about 25 minutes away by taxi. You can also get there by commuter rail (line C1) or by metro, changing at Nuevos Ministerios.

What are the check-in and check-out times?

Check-in starts from 2:00 pm and check-out is until 12:00 pm.

Can I arrive before check-in time?

You can request an early check-in, subject to availability. If this is not possible, you can leave your luggage in storage.

Is it possible to check in late at night?

Yes. Reception is open 24 hours a day, so you can arrive late and check in without any problem.

Can I leave my luggage before check-in or after check-out?

Yes. You can leave your luggage at reception or in the luggage room both before check-in and after check-out, subject to availability.

Does the hotel require a deposit at check-in?

No cash deposit is required; a credit card is requested as a guarantee for the booking.

Does the hotel staff speak several languages?

The staff speak Spanish, English, French, Italian and Catalan.

What documents do I need to present at check-in?

You must present a valid ID document (national ID card or passport) and the credit card used for the booking.

What information is needed to check in at a hotel?

Personal details, an ID document and a credit card are required, along with the booking confirmation.

How can I make a booking?

You can book on the official website, by calling the hotel or through online booking platforms.

Is there a minimum age to stay without an accompanying adult?

The minimum age to stay without an accompanying adult is 18; minors must be accompanied by an adult.

What is the booking cancellation policy?

It depends on the rate: flexible rates allow free cancellation up to 24–48 hours before arrival, while non-refundable rates do not allow changes.

Does the hotel offer special rates or conditions for groups?

Yes. For groups or long stays, you can request special conditions by contacting reservations.

Is breakfast included in the booking?

It depends on the rate booked; some rates include buffet breakfast and others do not.

What room types are available?

There are small double rooms, standard double rooms, superior double rooms, double rooms with terrace, standard triple rooms, triple rooms with terrace, standard quadruple rooms and superior quadruple rooms.

What are the hotel rooms like?

They are modern and functional, with comfortable beds, a fridge, safe, desk and bathroom with a rain shower.

How can I see the hotel rooms?

You can view photos and detailed descriptions on the official website or on booking platforms.

Is smoking allowed in the hotel or in the rooms?

No. The hotel is smoke-free and smoking is not allowed in the rooms or indoor areas.

Are the rooms well lit and ventilated?

Yes, they have good lighting and ventilation; some face interior courtyards and others face outside, with balconies.

Is there a coffee maker or kettle in the room?

There is no coffee maker in the room, but in the snack area there are coffee machines and microwaves available throughout the day.

Is there a safe in the room?

Yes, all rooms have a free safe.

Are there cots or extra beds?

Cots are available on request; extra beds are not offered.

Are there connecting rooms for families?

There are no connecting rooms; families can book triple or quadruple rooms.

Are there rooms with a balcony or terrace?

Yes, some categories — superior double, double with terrace, triple with terrace and superior quadruple — have a balcony or terrace.

Is there a terrace with panoramic views?

The panoramic terrace is on the rooftop and offers views of the Royal Palace and the city.

Do the rooms have a balcony or terrace?

Only some rooms have a balcony or terrace; please check availability when making your booking.

Do the rooms have views?

Some rooms have views of the city or Casa de Campo; when booking, you can indicate your preference.

Are toiletries provided in the room?

In the room you will find shower gel, shampoo and soap. If you need other personal care items, you can request them at reception, where a wider range of amenities is available on request.

Do the rooms have air conditioning and heating?

Yes, the property has air conditioning and heating, with operation adapted to the season.

What should I do if there is any damage in the room?

Please report the issue to reception as soon as possible; they will repair it or move you to another room.

Can extra beds be requested?

No. The hotel does not offer extra beds, only cots on request.

Is the bathroom well equipped?

The bathrooms are spacious and modern, with a rain shower, hairdryer, towels and basic amenities.

Do the bathrooms include a hairdryer?

Yes. All rooms include a hairdryer in the bathroom.

What toiletries are provided?

Shower gel, shampoo and soap are provided; for other items, such as a toothbrush or shaving kit, guests are advised to bring their own.

What are the breakfast times?

Buffet breakfast is served from 7:30 am to 11:00 am.

What is the price of breakfast?

The approximate price is between €12 and €18 per person, unless it is already included in the rate.

What is the quality and variety of the breakfast like?

It is a varied buffet with sweet and savoury options, fruit, cold cuts, pastries and hot dishes; guests rate it positively.

Does the hotel have private parking?

Yes. It has private monitored parking exclusively for guests.

What is the cost of parking at the hotel?

Around €23 per day; for electric cars, charging carries an additional cost of €0.20/MWh.

Do you have charging points for electric cars?

Yes, the car park has charging points for electric cars. The charging service costs €0.20/MWh.

Are there lockers to store luggage at the hotel?

Yes, there are lockers or a luggage storage area available for a small fee.

Is there a 24-hour reception service?

Yes, reception is open 24 hours a day.

Is there a bar at the hotel?

There is no bar; there is a snack area with vending machines, coffee and microwaves available 24 hours a day.

Is there free wifi at the hotel?

Yes, Wi‑Fi is free and available throughout the hotel.

Is the pool seasonal or open all year round?

The hotel does not have a swimming pool.

Do you offer laundry or dry-cleaning services?

Yes, laundry and dry-cleaning services are available at an extra cost.

Do you offer an airport/hotel transfer service?

Yes, a private airport transfer service can be booked for an additional charge.

What type of food does the restaurant offer?

There is no restaurant; only breakfast is served. For lunch and dinner, you can go to nearby restaurants.

What type of breakfast does the hotel offer?

Buffet breakfast with a variety of hot and cold products.

Do you accept pets at the hotel?

Pets are not allowed, except for assistance animals.

Is the hotel adapted for people with reduced mobility?

Yes, it has a lift, adapted access and rooms for guests with reduced mobility.

What payment methods do you accept?

Visa, Mastercard and American Express are accepted.

What policies does the hotel have for children?

Children of all ages are welcome; children under 2 stay free in a cot, and extra beds are not available.

Can events or meetings be organised at the hotel?

The hotel does not have meeting rooms; only informal gatherings can be held in the lounge or on the terrace.

What rating does the hotel have?

Its average Booking score is around 8.5/10, with guests highlighting the location and staff service.

What do guests highlight most about the hotel?

Guests highlight the location opposite Príncipe Pío, the friendliness of the staff and the cleanliness.

Is there any video of the guest experience?

There are no official hotel videos, but guests upload reviews and videos on travel platforms.

Which is the best floor to stay on?

The upper floors offer better views and are quieter; you can request them when making your booking.

How can I contact the hotel?

You can contact the hotel by phone (+34 91 547 14 00), email (recepcion.madfor@actahotels.com) or through the official website.

Is there a lift in the hotel?

Yes, the hotel has two lifts connecting all floors.

Is there an ATM available at the hotel?

There is no ATM inside the hotel, but the Príncipe Pío shopping centre has ATMs just a few metres away.

Are there options for special diets or vegetarians?

Breakfast includes vegetarian options and some gluten-free products; for special diets, there are nearby restaurants.

What should I do if I have an emergency?

In the event of an emergency, alert reception, which is open 24 hours a day; they will contact the medical services or call 112.