Where is the hotel located?
The hotel is located at Paseo de las Acacias, 40, in the Arganzuela district, just a 3-minute walk from Madrid Río park and 10 minutes from El Rastro.

What is the nearest metro station?
Pirámides station (Metro Line 5 and Cercanías Renfe) is located right opposite the hotel entrance, making it easy to travel directly around Madrid.

Is the hotel in a low-emission zone for cars?
Yes. It is within “Madrid ZBE”. Cars without an environmental label are not allowed to enter; vehicles with a B or C label may drive in this area and park in our car park.

Which area of the city is the hotel in?
It is in Arganzuela, a safe and modern residential area, very well connected to the historic centre and surrounded by green and cultural spaces.

Is the hotel well connected by public transport?
Excellent connections: the hotel has Metro (L5), train (C1, C10) and several bus lines (34, 36, 62, 116, 118 and 119) stopping right outside the hotel.

Can I get there easily by taxi or private hire vehicle?
Yes. Access is quick from the M-30 or Calle Toledo. A journey from the city centre usually takes between 5 and 10 minutes.

Is the hotel near the beach?
No. Madrid is an inland city. However, we are just a few metres from the water and leisure recreation areas of Madrid Río.

Is there a metro or bus station nearby?
Yes. Pirámides station is opposite the hotel, and bus lines 23, 34 and 116 stop less than 100 metres away.

Are there restaurants or bars nearby?
The area offers a varied range of dining options, including traditional taverns and modern restaurants, especially in the streets leading down to the river.

Is there a terrace or outdoor area?
The hotel does not have a terrace open to the public, but some Superior Rooms offer spacious exterior views over Paseo de las Acacias.

Are there shops, supermarkets or restaurants near the hotel?
Nearby you will find supermarkets, pharmacies, banks and a wide selection of cafés and local shops for your convenience.

What popular attractions are near the hotel?
You can walk to Madrid Río (3 min), Puerta de Toledo (7 min), El Rastro (10 min) and Matadero Madrid (20 min).

What tourist attractions are nearby?
In addition to the nearby parks, the Royal Palace and Plaza Mayor are around 20 minutes away on foot or 5 minutes by direct public transport. La Latina is only 15 minutes away.

How far is the hotel from the city centre?
We are around 2 kilometres from the city centre (Puerta del Sol), which you can reach in around 10-15 minutes using the transport options right outside the hotel.

How far is the hotel from the airport and how can I get there?
The airport is 18 km away. The best option is the direct Cercanías train (C1 or C10) from Pirámides to Airport T4 in around 35-40 minutes (please check timetables in advance, as they may change). By metro it takes approximately one hour, and by taxi between 20 and 25 minutes.

What are the check-in and check-out times?
Official check-in is from 14:00, and check-out must be completed before 12:00.

Can I check in before the official check-in time?
Early check-in is subject to availability upon arrival. If your room is not ready, you can leave your luggage in our free luggage storage area.

Is late-night check-in possible?
Yes. Our front desk is open 24 hours a day. If you arrive after midnight, our night team will check you in without any problem.

Can I leave my luggage before check-in or after check-out?
Yes. We offer a free coded locker service so you can store your bags safely and independently whenever you need to.

Does the hotel require a deposit at check-in?
A valid credit card is requested as a guarantee for any additional charges, or a refundable deposit may be requested during the check-in process.

Does the hotel staff speak several languages?
Yes. The front desk team is multilingual (Spanish, English, French, among others) to ensure smooth communication with all our guests.

What documents do I need to show at check-in?
All guests over the age of 14 must present a valid official identity document (DNI, passport or NIE).

What information is needed to check in at a hotel?
We request your personal details, identity document and a credit card to guarantee the booking and pay for any services.

How can I book?
You can book directly on our official website actahotels.com to get the best price guaranteed, or through travel agencies and online portals.

Is there a minimum age to stay without an accompanying adult?
The minimum age to check in independently is 18. Minors must be accompanied by a parent or legal guardian.

How can I make a booking?
We recommend using the booking engine on our website or contacting our central reservations team by phone for personalised assistance.

What is the booking cancellation policy?
It depends on the rate selected: flexible rates allow free cancellation up to 24/48 hours before arrival, while non-refundable rates do not allow changes.

Does the hotel offer special rates or conditions for groups?
Yes. For bookings of more than 6-9 rooms, we offer special conditions and rates. Please contact our reservations department.

Is breakfast included in the booking?
This depends on the rate you have selected. If it is not included, you can add it on arrival for a daily supplement per person.

What room types are available?
We offer Double Rooms (Standard and Superior), Triple Rooms, Quadruple Rooms and Junior Suites, ideal for all types of travellers and families.

What are the hotel rooms like?
They are modern spaces with no carpets (ideal for allergy sufferers), soundproofed windows and a functional design created for rest and comfort.

How can I view the hotel rooms?
You can view the detailed photo gallery and specifications for each room type in the “Rooms” section of our official website.

Is smoking allowed in the hotel or in the rooms?
No. We are a 100% smoke-free hotel. Smoking is strictly prohibited both in the rooms and in all indoor common areas.

Are the rooms well lit and ventilated?
Yes. The rooms at Hotel Acta Pirámides have windows that allow natural light and ventilation. However, the level of brightness may vary depending on the room type and its location within the building.

Is there a coffee machine or kettle in the room?
This service is not available as standard in the rooms. However, kettles can be requested at the front desk upon request. In addition, the hotel Snack Bar offers coffee and drinks throughout the day.

Is there a safe in the room?
Yes. All our rooms are equipped with a free digital safe so you can store your valuables securely.

Are cots or extra beds available?
Yes. We offer free cots upon request for babies up to 2 years old. In addition, if you are travelling as a group or family, we have Triple Rooms designed for higher occupancy.

Are there connecting rooms for families?
Yes. We have units with a connecting door, ideal for families. Please request them in advance to ensure availability for your dates.

Are there rooms with a balcony or terrace?
The rooms have windows that provide natural light. The hotel does not offer private balconies or terraces.

Is there a terrace with panoramic views?
We do not have a public rooftop terrace, but rooms on the higher floors offer excellent open views of the city.

Do the rooms have a balcony or terrace?
The rooms have windows that provide natural light. The hotel does not offer private balconies or terraces.

Do the rooms have views?
Exterior rooms (“Superior”) offer outside views; interior rooms overlook a quiet courtyard for greater peace and silence.

Do the rooms have air conditioning and heating?
Yes. All rooms have individual climate control, which can be freely adjusted for cooling or heating according to each guest’s needs.

What should I do if there is a fault in the room?
Please contact the front desk by dialling 9 from your room phone; our maintenance team will assist as quickly as possible.

Can extra beds be requested?
For three or four guests, we recommend booking our Triple or Quadruple Rooms directly, as they have real beds and more space.

Which is the best floor to stay on?
The upper floors, especially the 5th floor, are usually the most requested by guests looking for greater peace and better views.

Are toiletries provided in the room?
Yes. Rooms include shower gel, shampoo and hand soap. Other toiletries are available free of charge at the front desk upon request.

Is the bathroom well equipped?
Yes. All rooms have a private bathroom equipped with a shower and hairdryer, designed to provide comfort during your stay.

Is a hairdryer included in the bathroom?
Yes. All rooms have a hairdryer installed in the bathroom for your convenience.

What toiletries are provided?
We provide dispensers or individual containers of quality shower gel and shampoo, as well as clean towels that are replaced daily.

What are the breakfast times?
Our full breakfast buffet is served every day from 07:30 to 11:00 in the breakfast room on the main floor.

What is the price of breakfast?
If it is not included in your rate, the price is approximately €14 per person.

What is the quality and variety of breakfast like?
Breakfast is served buffet-style and offers a good variety of products, including fresh fruit, pastries, cold cuts, cheeses, breads and hot options prepared daily.

Does the hotel have private parking?
Yes. We have private, covered and monitored parking in the same building, with direct lift access for complete peace of mind.

What is the cost of parking at the hotel?
The cost is €25 per night. Hotel guests have a guaranteed parking space, although booking in advance is recommended.

Do you have a charging point for electric cars?
Yes. We have charging points in our car park. The service costs approximately 50 cents per kWh consumed.

Are there lockers to store luggage at the hotel?
Yes. We offer free individual coded lockers, allowing you to store your bags independently and securely.

Is there 24-hour front desk service?
Yes. Our front desk team is available 24 hours a day to assist with any need, query or emergency that may arise.

Is there a bar at the hotel?
We have a Snack Bar open from 12:00 to 23:00 for drinks and light meals (usually closed during August).

Is there free Wi-Fi at the hotel?
Yes. We offer completely free Wi-Fi in all rooms and common areas of the hotel.

Is the pool seasonal or open all year round?
Hotel Acta Pirámides does not have a swimming pool, as it is a purely urban and centrally located hotel.

Do you offer laundry or dry-cleaning service?
Yes. We have an external laundry and dry-cleaning service. Please ask at the front desk for rates and delivery times.

Do you offer an airport/hotel transfer service?
We do not have our own shuttle service, but we can arrange a private transfer at an additional cost or recommend the direct Pirámides-T4 train.

What type of food does the restaurant offer?
The hotel offers a breakfast buffet with a variety of international options. For the rest of the day, the Snack Bar offers snacks and drinks.

What type of breakfast does the hotel offer?
We offer a varied continental and hot buffet breakfast, with fresh and healthy options to start the day well.

Is there a lift at the hotel?
Yes. The building has several lifts connecting all floors and common areas.

Is there an ATM at the hotel?
We do not have an ATM inside the hotel, but you will find several banks and cash machines less than a 2-minute walk away on the same street.

Are there options for special diets or vegetarians?
Yes. Our buffet includes vegetarian options, and we can provide products for intolerances if you let us know in advance.

What should I do in an emergency?
Please contact the front desk (dial 9) or call 112. The hotel has safety protocols and is close to healthcare centres.

Are pets allowed at the hotel?
As a general rule, pets are not accepted, except for guide dogs or duly accredited assistance animals.

Is the hotel adapted for guests with reduced mobility?
Yes. We have barrier-free access, adapted lifts and rooms specifically designed for guests with reduced mobility.

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, Amex), as well as cash payments.

What are the hotel policies for children?
The hotel is family-friendly. We welcome children of all ages and offer free cots upon request, as well as rooms with higher capacity.

Can events or meetings be organised at the hotel?
Yes. We have event rooms with capacity for up to 150 people, audiovisual equipment and catering services for companies and celebrations.

What rating does the hotel have?
The hotel enjoys an excellent online reputation, with ratings above 9/10 on platforms such as Booking.com and Expedia.

What do guests highlight most about the hotel?
Guests particularly value our location next to public transport, the cleanliness of the rooms and the friendliness of our staff.

Is there a video of the guest experience?
You can find visual content and tours of our facilities on the official website actahotels.com and on our corporate social media channels.

How can I contact the hotel?
You can call us on +34 915 171 828 or email us at recepcion.piramides@actahotels.com. We are available 24 hours a day.