Frequently asked questions about Hotel Acta Splendid

Where is the hotel located?
The hotel is in the lively L'Eixample neighbourhood, just steps from Plaça de la Universitat and Gran Via. Address: Muntaner, 2, L'Eixample, 08011 Barcelona.

Which part of the city is the hotel in?
L'Eixample, Barcelona’s Modernist heart, a few minutes’ walk from Las Ramblas, the Gothic Quarter and Passeig de Gràcia.

Is the hotel within a low-emission zone for cars?
Barcelona has a low-emission zone (ZBE), and the hotel is within it. Check the latest regulations at ajuntament.barcelona.cat before driving into the zone.

Does the hotel have good public transport connections?
Yes. The hotel is very well connected by metro (Universitat, L1/L2), numerous bus routes and taxi.

Which is the nearest metro or public transport station?
The nearest station is Universitat (L1 and L2), a 2–3-minute walk away.

Is it easy to reach the hotel by taxi or ride-hailing service?
Yes. Taxis and ride-hailing services can reach the hotel easily; the airport is around 15–35 minutes away by car, depending on traffic.

Is the hotel near the beach?
Barceloneta beach is around 25 minutes away by metro or taxi.

Are there restaurants or bars nearby?
Yes. L'Eixample has an exceptional dining scene, with bars, restaurants and terraces just steps away.

Does the hotel have a terrace or outdoor area?
The hotel does not have its own outdoor terrace, but it has an internet corner and a free luggage storage area.

Are there shops, supermarkets or restaurants near the hotel?
Yes. Passeig de Gràcia, with its shops and boutiques, is around 12 minutes’ walk away, and Plaça de Catalunya is around 5 minutes away. There are supermarkets in the neighbourhood.

Which popular attractions are near the hotel?
Around 5–10 minutes’ walk away: Plaça de Catalunya and Las Ramblas. Around 15–20 minutes away: Casa Batlló and La Pedrera (Passeig de Gràcia), and Palau de la Música Catalana.

Which tourist sights are nearby?
The hotel is the perfect starting point for visiting Barcelona’s main landmarks on foot or by metro.

How far is the hotel from the city centre?
The hotel is right in the centre of Barcelona; Las Ramblas is around 10 minutes’ walk away.

How far is the airport and how can I get there?
El Prat Airport (BCN) is around 15–35 minutes away; Aerobus is also an option.

What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 12:00.

Can I arrive before the check-in time?
You can request early check-in, subject to availability. If it is unavailable, you can leave your luggage in storage.

Can I check in late at night?
Yes. Reception is open 24 hours a day, so you can arrive late and check in without any problem.

Can I leave my luggage before check-in or after check-out?
Yes, the hotel has free luggage storage on the first floor, with secure lockers, for use before check-in and after check-out.

Does the hotel require a deposit at check-in?
No cash deposit is required; a credit card is requested to guarantee the booking.

Does the hotel staff speak several languages?
The staff speak Spanish and English, as well as other languages depending on staff availability.

What documents do I need to present at check-in?
You must present a valid identity document (national identity card or passport) and the credit card used for the booking.

What information is needed to register at the hotel?
Personal details, an identity document and a credit card are required.

How can I make a reservation?
You can book on the official website actahotels.com or by calling the hotel.

Is there a minimum age for staying without an accompanying adult?
The minimum age for staying unaccompanied is 18; minors must be accompanied by an adult.

What is the booking cancellation policy?
It depends on the rate booked: check the cancellation and prepayment conditions of your chosen rate before confirming. Non-refundable rates do not allow changes or cancellations, and the cardholder must be present at check-in for these rates (if this is not possible, contact the hotel before arrival).

Does the hotel offer special rates or conditions for groups?
Yes. Bookings of more than 5 rooms may be subject to special conditions and supplements. For groups or long stays, contact Central Reservations (+34 934 540 642, splendid@actahotels.com).

Is breakfast included in the booking?
It depends on the rate booked; some include a buffet breakfast and others do not.

What room types are available?
The hotel offers the following room types: Double (17 m²), Superior Double (20 m²), Triple (19 m²), Superior Triple (22 m²), Family Room for 4 People (25 m², 4 single beds) and Family Room for 5 People (27 m², 4 single beds and a sofa bed).

What are the hotel rooms like?
The rooms are modern and functional (17 to 27 m²), with air conditioning, heating, coffee/tea-making facilities, a desk, television, telephone, free Wi-Fi, a wake-up service and a bathroom with a hairdryer and toiletries. See the photos on the official website actahotels.com.

How can I see the hotel rooms?
You can view photos and detailed descriptions on the official website actahotels.com.

Is smoking allowed in the hotel or in the rooms?
No. The hotel is entirely smoke-free; smoking is prohibited in the rooms and all indoor areas.

Do the rooms have air conditioning and heating?
Yes, they have air conditioning and heating.

Is there a coffee machine or kettle in the room?
Yes. All rooms have coffee/tea-making facilities; the Superior Double and Superior Triple have a Nespresso coffee machine.

Is there a fridge in the room?
Superior and Family rooms have a minibar. Other room categories do not have this facility. If you need to keep any food, drinks or medication refrigerated, ask reception about the available options.

Is there a safe in the room?
Yes, all rooms have a safe.

Are cots or additional beds available?
Yes, free cots are available for babies aged 0 to 2, subject to availability; request one in advance in the special requests section or by contacting the hotel. The hotel does not have extra beds.

Are connecting rooms available for families?
There are no connecting rooms; families can book triple or family rooms, subject to availability.

Are there rooms with a balcony or terrace?
The rooms do not have a private terrace.

Is there a terrace with panoramic views?
The hotel does not have a shared panoramic terrace.

Do the rooms have views?
There are outward-facing rooms with street views and inward-facing rooms overlooking a courtyard, which have less natural light but are quieter. You can indicate your preference when booking.

Are toiletries provided in the room?
Shower gel, shampoo and soap are provided.

What should I do if something in the room is damaged or not working?
Report the issue to reception as soon as possible; the team will deal with it or move you to another room.

Can I request extra beds?
No. The hotel does not have extra beds, only free cots for children under 2. For 3, 4 or 5 people, book a Triple or Family room.

Is the bathroom well equipped?
The bathrooms have a shower (a rainfall shower in the Double), a hairdryer, towels and toiletries.

Is a hairdryer provided in the bathroom?
Yes. Every room has a hairdryer in the bathroom.

What toiletries are provided?
Shower gel, shampoo and soap are provided.

What are the breakfast hours?
Breakfast is served from 7:30 to 10:30.

How much does breakfast cost?
Ask for the current price at reception or when making your booking.

What is the quality and variety of the breakfast like?
A buffet breakfast with a wide variety of products; options for guests with coeliac disease are also available on request.

Does the hotel have private parking?
The hotel does not have its own car park. Guests receive a special rate of 17 € per day at a public car park 450 metres away (C/ Floridablanca 119–121), around 7 minutes’ walk from the hotel.

How much does parking cost?
17 € per day (special rate for hotel guests).

Are electric vehicle charging points available?
Ask at reception or at the car park about the availability of electric vehicle charging points.

Does the hotel offer luggage storage?
Yes, the hotel has free luggage storage on the first floor, with secure lockers, for use before check-in and after check-out.

Is reception open 24 hours a day?
Yes, reception is open 24 hours a day.

Is there a bar or snack area in the hotel?
The hotel does not have its own bar; there is an internet corner with a computer available 24 h and a courtesy room with a shower.

Is there free Wi-Fi at the hotel?
Yes, Wi-Fi is free and available throughout the hotel.

Does the hotel have a swimming pool?
The hotel does not have a swimming pool.

Are laundry or dry-cleaning services available?
Yes, laundry and dry-cleaning services are available at an additional cost; ask at reception for prices.

Does the hotel offer an airport transfer service?
Yes, the hotel offers private transfers to and from the airport; ask at reception for rates and conditions.

What dining options does the hotel offer?
The hotel serves a buffet breakfast; the neighbourhood offers excellent options for lunch and dinner.

Does the hotel have a gym?
The hotel does not have its own gym.

Are pets allowed at the hotel?
Pets are not allowed, except for certified assistance animals.

Is the hotel accessible for people with reduced mobility?
Yes, the hotel has an accessible entrance and rooms for people with reduced mobility; check availability when booking.

What payment methods are accepted?
Visa, Mastercard, American Express and Diners Club cards are accepted.

What is the hotel’s policy for children?
Children of all ages are welcome. Cots for children under 2 are free on request; children aged 4 and over are charged as adults. Family rooms for 4 and 5 people are available.

Can events or meetings be held at the hotel?
The hotel does not have meeting rooms; you can use the communal areas for informal meetings.

Are there options for special diets or vegetarians?
Breakfast includes vegetarian options and options for guests with coeliac disease (on request); ask when booking.

What is the hotel’s rating on Booking.com?
Check the latest rating on Booking.com or Google Reviews.

What do guests particularly appreciate?
Guests highlight the cleanliness, comfortable beds, central location next to Universitat, breakfast, décor and practical services such as luggage storage with lockers and the courtesy shower after check-out.

Are there any videos of the guest experience?
There are no official videos specifically about the hotel, but guests share reviews and videos on travel platforms.

How can I contact the hotel?
By phone on +34 934 512 142, by email at recepcion.splendid@actahotels.com or through the website actahotels.com.

Does the hotel have a lift?
Yes, the hotel has a lift serving all floors.

Is there a cash machine at the hotel?
There is no cash machine at the hotel, but you will find several in the nearby streets, just a few minutes’ walk away.

What should I do in an emergency?
In any emergency, alert reception, which is open 24 hours; the team will contact medical services or call the local emergency number.