Frequently asked questions about Hotel Acta The Avenue

Where is the hotel located?
The hotel is in Bonfim, one of Porto’s most authentic, up-and-coming neighbourhoods. Address: Av. de Fernão de Magalhães, 188, 4300-188 Bonfim, Porto, Portugal.

Which part of the city is the hotel in?
Bonfim, a neighbourhood where emerging art, traditional architecture and creative spaces come together, around a 20-minute walk from the historic centre. Igreja do Bonfim is just a short walk away, and Campanhã station is around an 18-minute walk away.

Is the hotel within a low-emission zone for cars?
Portugal does not have urban low-emission zones of the same type; check the current local regulations.

Does the hotel have good public transport connections?
Yes. Campo 24 de Agosto metro station is around 400 metres away, and there are several city bus routes. Campanhã railway station, with national and international trains, is around an 18-minute walk away.

What is the nearest metro station or public transport stop?
The nearest metro station is Campo 24 de Agosto (lines A, B, C, E and F), around 400 metres away (a 5-minute walk).

Is it easy to reach the hotel by taxi or private hire vehicle?
Yes. Taxis and private hire vehicles can access the hotel easily; the airport is around 15-25 minutes away by car, depending on traffic.

Is the hotel close to the beach?
The beaches of Matosinhos are around 45–50 minutes away by metro.

Are there restaurants or bars nearby?
Yes. The Bonfim neighbourhood has restaurants, cafés and local markets.

Does the hotel have a terrace or outdoor area?
Yes. The hotel has a lounge terrace with views where you can relax during your stay.

Are there shops, supermarkets or restaurants near the hotel?
Yes. Bonfim has local shops; Porto city centre is 20 minutes away by metro.

What popular attractions are near the hotel?
Igreja do Bonfim is just a few minutes away. Coliseu do Porto is around a 12-minute walk away. Avenida dos Aliados, São Bento station, Livraria Lello and Ribeira are around a 20-minute walk or a few metro stops away.

What tourist sights are nearby?
From the hotel, you can easily reach Porto’s historic centre, a World Heritage Site, by metro.

How far is the hotel from the city centre?
Porto’s historic centre (Aliados, São Bento) is around a 20-minute walk or a few minutes by metro from Campo 24 de Agosto.

How far is the airport and how can I get there?
Francisco Sá Carneiro Airport (OPO) is around 17 km away: about 15-25 minutes by car or around 40 minutes by metro on line E (Purple), which runs directly from Campo 24 de Agosto station.

What are the check-in and check-out times?
Check-in is from 15:00 h and check-out is by 12:00 h.

Can I arrive before the check-in time?
You can request early check-in, subject to availability. If it is unavailable, you can leave your luggage in storage.

Can I check in late at night?
Yes. Reception is open 24 hours a day, so you can arrive late and check in without any problem.

Can I leave my luggage before check-in or after check-out?
Yes, you can leave your luggage at reception or in the luggage storage area before check-in and after check-out.

Does the hotel require a deposit at check-in?
No cash deposit is required; a credit card is requested to guarantee the booking.

Does the hotel staff speak several languages?
The staff speak Portuguese, Spanish and English, as well as other languages depending on staff availability.

What documents do I need to present at check-in?
You must present a valid identity document (national identity card or passport) and the credit card used for the booking.

What information is needed to register at the hotel?
Personal details, an identity document and a credit card are required.

How can I make a reservation?
You can book on the official website actahotels.com or by calling the hotel.

Is there a minimum age for staying without an accompanying adult?
The minimum age for staying unaccompanied is 18; minors must be accompanied by an adult.

What is the booking cancellation policy?
It depends on the rate booked: check the cancellation and prepayment conditions for your chosen rate before confirming. Non-refundable rates do not allow changes or cancellations; for these rates, the hotel sends an email with payment instructions and may cancel the booking if payment is not completed within 48 h.

Does the hotel offer special rates or conditions for groups?
Yes. Special conditions and supplements may apply when booking more than 4 rooms. For groups or long stays, contact the Reservations Centre (+34 934 540 642, theavenue@actahotels.com).

Is breakfast included in the booking?
It depends on the rate booked; some include a buffet breakfast and others do not.

What room types are available?
The hotel offers the following room types: Double (22 m²), Double + Extra Bed (27 m², up to 3 people), Superior Double (27 m²), Quadruple (27 m², up to 4 people), Junior Suite (35 m²) and Family (35 m², up to 4 people).

What are the hotel rooms like?
The rooms are spacious and modern, with parquet flooring, air conditioning, heating, television, telephone, desk, a minibar (charges apply) and a capsule coffee machine in most categories. Some rooms have a balcony. View the photos on the official website actahotels.com.

How can I see the hotel rooms?
You can view photos and detailed descriptions on the official website actahotels.com or on booking platforms.

Is smoking allowed in the hotel or in the rooms?
No. The hotel is entirely smoke-free; smoking is prohibited in the rooms and all indoor areas.

Do the rooms have air conditioning and heating?
Yes, they have air conditioning and heating.

Is there a coffee machine or kettle in the room?
Yes. Most rooms have a capsule coffee machine. Ask at reception if your room category does not include one.

Is there a safe in the room?
Yes, all rooms have a safe.

Are cots or additional beds available?
Yes, free cots are available for babies aged 0 to 3, on request and subject to availability. The hotel does not have extra beds; rooms with a sofa bed are available for 3 or 4 people.

Are connecting rooms available for families?
There are no connecting rooms; families can book a Double + Extra Bed (3 people), Quadruple or Family room (up to 4 people).

Are there rooms with a balcony or terrace?
Some Double rooms have a balcony; state your preference when booking, subject to availability. The hotel also has a rooftop lounge terrace.

Is there a terrace with panoramic views?
The lounge terrace offers a space to relax with views of the surroundings.

Do the rooms have views?
The rooms look out onto the Bonfim neighbourhood.

Are toiletries provided in the room?
Shower gel, shampoo and soap are provided.

What should I do if something in the room is damaged or not working?
Report the issue to reception as soon as possible; the team will deal with it or move you to another room.

Can extra beds be requested?
No. The hotel does not have extra beds; only free cots for children under 3 are available. For 3 or 4 people, book a Double + Extra Bed, Quadruple or Family room, which include a sofa bed.

Is the bathroom well equipped?
The bathrooms have a shower, hairdryer, towels and basic toiletries.

Is a hairdryer provided in the bathroom?
Yes. Every room has a hairdryer in the bathroom.

What toiletries are provided?
Shower gel, shampoo and soap are provided; we recommend bringing other items, such as a toothbrush or shaving kit.

What are the breakfast hours?
Breakfast is served from 7:00 h to 11:00 h.

How much does breakfast cost?
Ask for the current price at reception or when making your booking.

What are the quality and variety of the breakfast like?
A buffet breakfast with a wide selection is offered; it is also available through room service during the same hours.

Does the hotel have private parking?
Yes. The hotel has indoor and outdoor parking. Spaces must be booked in advance.

How much does parking cost?
Ask at reception for current rates. We recommend booking your parking space in advance.

Do I need to book a parking space?
Yes, we recommend booking in advance, as spaces are limited.

Are electric vehicle charging points available?
Yes. The hotel has electric vehicle charging points, with an additional charge of 15 €.

Does the hotel offer luggage storage?
Yes, you can leave your luggage at reception or in the luggage storage area before check-in and after check-out.

Is reception open 24 hours a day?
Yes, reception is open 24 hours a day.

Is there a bar or snack area at the hotel?
Yes. The hotel offers food and drink service from 12:00 h to 16:00 h, a rooftop lounge terrace and a vending machine available 24 hours a day.

Is there free Wi-Fi at the hotel?
Yes, Wi-Fi is free and available throughout the hotel.

Does the hotel have a swimming pool?
The hotel does not have a swimming pool.

Are laundry or dry-cleaning services available?
Yes, laundry and dry-cleaning services are available at an additional cost; ask at reception for prices.

Does the hotel offer an airport transfer service?
Yes, you can book a private transfer to the airport; ask at reception for prices and conditions.

What dining options does the hotel offer?
The hotel serves a buffet breakfast from 7:00 h to 11:00 h, also available in your room during those hours, and offers food and drink service from 12:00 h to 16:00 h. There is no dinner service. Room service operates from 00:00 h to 16:00 h; from 00:00 h to 6:30 h, only charcuterie boards are available.

Can I have dinner or something to eat or drink at the hotel at night?
The hotel does not offer dinner service, and food and drink service ends at 16:00 h. At night, there is a vending machine available 24 h and room service limited to charcuterie boards from 00:00 h to 6:30 h, with a delivery charge of 10 €. There are restaurants for dinner in the neighbourhood and city centre.

Does the hotel have a gym?
The hotel does not have its own gym.

Are pets allowed at the hotel?
Pets are not allowed, except for certified assistance animals.

Is the hotel accessible for people with reduced mobility?
Yes, the hotel has an accessible entrance and rooms for people with reduced mobility; check availability when booking.

What payment methods are accepted?
Visa and Mastercard cards are accepted.

What is the hotel’s policy for children?
Children of all ages are welcome. Cots for children under 3 are free on request; children aged 11 and over are charged as adults.

Can events or meetings be held at the hotel?
The hotel does not have meeting rooms; you can use the communal areas for informal meetings.

Are there options for special diets or vegetarians?
Breakfast includes vegetarian options; ask when booking if you have special dietary requirements.

What is the hotel’s rating on Booking.com?
Check the latest rating on Booking.com or Google Reviews.

What do guests highlight most?
Guests highlight the cleanliness, spacious rooms, comfortable beds, varied breakfast, friendly staff, rooftop terrace and proximity to the metro.

Are there any videos of the guest experience?
There are no official videos specifically about the hotel, but guests share reviews and videos on travel platforms.

How can I contact the hotel?
By telephone on (+351) 227 668 250, by email at recepcao.theavenue@actahotels.com or through the website actahotels.com.

Does the hotel have a lift?
Yes, the hotel has a lift serving all floors.

Is there a cash machine at the hotel?
There are cash machines around the Bonfim neighbourhood.

What should I do in an emergency?
In any emergency, alert reception, which is open 24 h; the team will contact medical services or call the local emergency number.