Frequently asked questions about Hotel Acta Pur Oporto

Where is the hotel located?
The hotel is on the iconic Rua de Santa Catarina, Porto’s main shopping and cultural street. Address: Rua de Santa Catarina, 946, 4000-446 Porto, Portugal.

Which part of the city is the hotel in?
On the upper part of Rua de Santa Catarina, around 10 minutes’ walk from Mercado do Bolhão and Café Majestic, and around 15–20 minutes from the historic centre. It is a quieter area than the main tourist district.

Is the hotel within a low-emission zone for cars?
Portugal does not have urban low-emission zones of the same type; check the current local regulations.

Does the hotel have good public transport connections?
Yes. The nearest metro station is Faria Guimarães (line D), around 650 metres away, while Bolhão (lines A, B, C, E and F) is around 10 minutes’ walk away. There are also several bus routes.

Which is the nearest metro or public transport station?
The nearest station is Faria Guimarães (line D), around 650 metres away (8 minutes’ walk). Bolhão (lines A, B, C, E and F) is around 10 minutes away.

Is it easy to reach the hotel by taxi or ride-hailing service?
Yes. Taxis and ride-hailing services can reach the hotel easily; the airport is around 14–30 minutes away by car, depending on traffic.

Is the hotel near the beach?
The beaches of Matosinhos are around 40 minutes away by metro (line A).

Are there restaurants or bars nearby?
Yes. Rua de Santa Catarina and the surrounding area have historic cafés, restaurants and Mercado do Bolhão.

Does the hotel have a terrace or outdoor area?
Yes. The hotel has a lounge terrace where you can relax outdoors.

Are there shops, supermarkets or restaurants near the hotel?
Yes. Rua de Santa Catarina is Porto’s main shopping street; shops, boutiques and Mercado do Bolhão are right on the doorstep.

Which popular attractions are near the hotel?
Around 10 minutes’ walk away: Mercado do Bolhão, Café Majestic and Capela das Almas. Around 15 minutes away: Igreja de Santo Ildefonso. Around 20–30 minutes away (downhill): Livraria Lello, Ribeira and the Dom Luís I Bridge.

Which tourist sights are nearby?
The hotel is the ideal starting point for exploring Porto on foot; the entire historic centre, a World Heritage Site, is nearby.

How far is the hotel from the city centre?
The hotel is around 15–20 minutes’ walk from Porto’s historic centre; please note that the return route from Ribeira is uphill.

How far is the airport and how can I get there?
Francisco Sá Carneiro Airport (OPO) is around 20–25 minutes away by taxi or metro (Linha E from Bolhão).

What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 12:00.

Can I arrive before the check-in time?
You can request early check-in, subject to availability. If it is unavailable, you can leave your luggage in storage.

Can I check in late at night?
Yes. Reception is open 24 hours a day.

Can I leave my luggage before check-in or after check-out?
Yes, you can leave your luggage at reception or in the luggage storage area before check-in and after check-out.

Does the hotel require a deposit at check-in?
No cash deposit is required; a credit card is requested to guarantee the booking.

Does the hotel staff speak several languages?
The staff speak Portuguese, Spanish and English, as well as other languages depending on staff availability.

What documents do I need to present at check-in?
You must present a valid identity document (national identity card or passport) and the credit card used for the booking.

What information is needed to register at the hotel?
Personal details, an identity document and a credit card are required.

How can I make a reservation?
You can book on the official website actahotels.com or by calling the hotel.

Is there a minimum age for staying without an accompanying adult?
The minimum age for staying unaccompanied is 18; minors must be accompanied by an adult.

What is the booking cancellation policy?
It depends on the rate booked: check the cancellation and prepayment conditions for your chosen rate before confirming. Non-refundable rates do not allow changes or cancellations; for these rates, the hotel sends an email with payment instructions and may cancel the booking if payment is not completed within 48 hours.

Does the hotel offer special rates or conditions for groups?
Yes. Special conditions and supplements may apply when booking more than 3 rooms. For groups or long stays, contact Central Reservations (+34 934 540 642, puroporto@actahotels.com).

Is breakfast included in the booking?
It depends on the rate booked; some include a buffet breakfast and others do not.

What room types are available?
The hotel offers the following room types: Miniroom (16 m²), Club (18 m²), Deluxe (22 m²), Deluxe with Terrace (25 m²), Triple (30 m²), Junior Suite (35 m²), Family Junior Suite (35 m², up to 2 adults and 2 children aged up to 12) and Suite (35 m², with a terrace).

What are the hotel rooms like?
The rooms combine a cosmopolitan and vintage style with decorative tiles and pieces by Portuguese artists. They have a desk, television, telephone, safe, minibar (charges apply), capsule coffee machine, hairdryer, slippers and toiletries. See the photos on the official website actahotels.com.

How can I see the hotel rooms?
You can view photos and detailed descriptions on the official website actahotels.com or on booking platforms.

Is smoking allowed in the hotel or in the rooms?
No. The hotel is entirely smoke-free; smoking is prohibited in the rooms and all indoor areas.

Do the rooms have air conditioning and heating?
Yes, they have air conditioning and heating.

Is there a coffee machine or kettle in the room?
Yes. All rooms have a capsule coffee machine.

Is there a safe in the room?
Yes, all rooms have a safe.

Are cots or additional beds available?
Yes, free cots are available for babies aged 0 to 3, on request and subject to availability. The hotel does not have extra beds; the Triple and Family Junior Suite include a sofa bed.

Are connecting rooms available for families?
There are no connecting rooms; families can book the Triple (up to 3 people) or the Family Junior Suite (up to 2 adults and 2 children aged up to 12).

Are there rooms with a balcony or terrace?
Yes, we have rooms with a balcony or terrace, depending on the category. If you would like a room with these features, we recommend asking when making your booking.

Is there a terrace with panoramic views?
The lounge terrace offers a peaceful outdoor setting for relaxation.

Do the rooms have views?
Rooms with a terrace or balcony have views of the outside; some overlook Rua de Santa Catarina, while others face the quieter rear of the property. You can indicate your preference when booking.

Are toiletries provided in the room?
Shower gel, shampoo and soap are provided.

What should I do if something in the room is damaged or not working?
Report the issue to reception as soon as possible; the team will deal with it or move you to another room.

Can I request extra beds?
No. The hotel does not have extra beds, only free cots for children under 3. For 3 or 4 people, book the Triple or Family Junior Suite, which include a sofa bed.

Is the bathroom well equipped?
The bathrooms have a shower, hairdryer, towels and basic toiletries.

Is a hairdryer provided in the bathroom?
Yes. Every room has a hairdryer in the bathroom.

What toiletries are provided?
Shower gel, shampoo and soap are provided; we recommend bringing other items, such as a toothbrush or shaving kit.

What are the breakfast hours?
Breakfast is served from 7:00 to 11:00.

How much does breakfast cost?
Ask for the current price at reception or when making your booking.

What are the quality and variety of the breakfast like?
A buffet breakfast with a wide selection is offered; it is also available through room service during the same hours.

Does the hotel have private parking?
Yes. The hotel has private parking for 16 € per day. You must reserve a space before arrival, and a 5 € deposit is required for the key. Dimensions stated by the hotel: length 2,65 m and height 2,45 m; if you have a large vehicle, please check in advance.

How much does parking cost?
16 € per day, plus a 5 € deposit for the key. Reserve your space before arriving at the hotel.

How does the hotel car park work?
The garage is across the street, a few metres from the hotel. On arrival, collect the key from reception (5 € deposit) and park in your reserved space. As stopping on the street is difficult, we recommend calling the hotel before arrival so the team can tell you where to unload your luggage.

Are electric vehicle charging points available?
Ask at reception or at the car park about the availability of electric vehicle charging points.

Does the hotel offer luggage storage?
Yes, you can leave your luggage at reception or in the luggage storage area before check-in and after check-out.

Is reception open 24 hours a day?
Yes, reception is open 24 hours a day.

Is there a bar or snack area in the hotel?
Yes. The hotel serves drinks, wines and cocktails from 12:00 to 16:00, with a limited menu, and has a lounge terrace and a vending machine available 24 hours a day.

Is there free Wi-Fi at the hotel?
Yes, Wi-Fi is free and available throughout the hotel.

Does the hotel have a swimming pool?
The hotel does not have a swimming pool.

Are laundry or dry-cleaning services available?
Yes, laundry and dry-cleaning services are available at an additional cost; ask at reception for prices.

Does the hotel offer an airport transfer service?
Yes, you can book a private transfer to the airport; ask at reception for prices and conditions.

What dining options does the hotel offer?
The hotel serves a buffet breakfast from 7:00 to 11:00, also available in your room during those hours, and offers lunch from 12:00 to 15:30 with a limited menu. Dinner is not served. Room service operates from 00:00 to 16:00; from 00:00 to 6:30, only charcuterie boards are available.

Can I have dinner or an evening drink at the hotel?
The hotel does not serve dinner, and drinks service ends at 16:00. At night, a vending machine is available 24 h, and room service is limited to charcuterie platters (from 00:00 to 6:30; delivery charge of 10 €). There are restaurants on Rua de Santa Catarina and in the surrounding area.

Does the hotel have a gym?
The hotel does not have its own gym.

Are pets allowed at the hotel?
Pets are not allowed, except for certified assistance animals.

Is the hotel accessible for people with reduced mobility?
Yes, the hotel has an accessible entrance and rooms for people with reduced mobility; check availability when booking.

Which payment methods do you accept?
Visa, Mastercard, American Express and Maestro cards are accepted.

What is the hotel’s policy for children?
Children of all ages are welcome. Cots for children under 3 are free on request; children aged 13 and over are charged as adults. The Family Junior Suite accommodates 2 children aged up to 12 on a sofa bed.

Can events or meetings be held at the hotel?
The hotel does not have meeting rooms; you can use the communal areas for informal meetings.

Are there options for special diets or vegetarians?
Breakfast includes vegetarian options; ask when booking if you have special dietary requirements.

What is the hotel’s rating on Booking.com?
Check the latest rating on Booking.com or Google Reviews.

What do guests particularly appreciate?
Guests highlight the decorative tiles and boutique design, cleanliness, comfortable beds, breakfast and the peaceful location, within walking distance of the centre.

Are there any videos of the guest experience?
There are no official videos specifically about the hotel, but guests share reviews and videos on travel platforms.

How can I contact the hotel?
By phone on (+351) 220 739 530, by email at recepcao.puroporto@actahotels.com or through the website actahotels.com.

Does the hotel have a lift?
Yes, the hotel has a lift serving all floors.

Is there a cash machine at the hotel?
There are cash machines on Rua de Santa Catarina and in the surrounding area, a few metres from the hotel.

What should I do in an emergency?
In any emergency, alert reception, which is open 24 hours; the team will contact medical services or call the local emergency number.