Frequently asked questions about Hotel Acta Laumon

Where is the hotel located?
The hotel is in Sant Andreu, a quiet and authentic neighbourhood of Barcelona. Address: Carrer de Monlau, 10, Sant Andreu, 08027 Barcelona.

Which part of the city is the hotel in?
Sant Andreu, a residential neighbourhood with an authentic Barcelona atmosphere, lively squares and shopping streets, away from mass tourism.

Is the hotel within a low-emission zone for cars?
Barcelona has a low-emission zone (ZBE), and the hotel is within it. Check the latest regulations at ajuntament.barcelona.cat before driving into the zone.

Does the hotel have good public transport connections?
Yes. La Sagrera station (metro L1, L5, L9 Nord and L10 Nord) is about a 5-minute walk away, next to La Sagrera-Meridiana railway station. There are also several bus routes with easy connections to the centre.

What is the nearest metro or public transport station?
The nearest is La Sagrera (L1, L5, L9 Nord and L10 Nord), about a 5-minute walk away. Navas station (L1) is also nearby, about 10 minutes away.

Is it easy to get to the hotel by taxi or private hire vehicle?
Yes. Taxis and private hire vehicles have good access to the neighbourhood; the airport is about 35–55 minutes away by car, depending on traffic.

Is the hotel close to the beach?
Barceloneta beach is about 40-45 minutes away by metro.

Are there restaurants or bars nearby?
Yes. Carrer Gran de Sant Andreu, just a few steps away, has numerous bars, restaurants and shops.

Does the hotel have a terrace or outdoor area?
The hotel does not have a shared terrace. It has a spacious lounge for relaxing, working or enjoying a coffee. The 2-bedroom apartment with terrace has a private terrace.

Are there shops, supermarkets or restaurants near the hotel?
Yes. The Sant Andreu neighbourhood has supermarkets, shops and the Mercat de Sant Andreu just a few metres away.

What popular attractions are near the hotel?
The Sagrada Família is about 10 minutes away by metro (L5, with no changes), and Park Güell is about 35 minutes away by public transport. In the neighbourhood, you can visit the Nau Bostik cultural space and the Parc de la Pegaso.

What tourist attractions are nearby?
From the hotel, you can easily reach all of Barcelona’s points of interest by metro.

How far is the hotel from the city centre?
Barcelona city centre (Plaça de Catalunya) is about 17 minutes away by metro.

How far is the airport, and how can I get there?
El Prat Airport (BCN) is about 35–55 minutes away by car, depending on traffic, or around 50 minutes by public transport (metro and train, with a change).

What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 12:00.

Can I arrive before the check-in time?
You can request early check-in, subject to availability. If it is unavailable, you can leave your luggage in storage.

Can I check in late at night?
Yes. Reception is open 24 hours a day, so you can arrive late and check in without any problem. We recommend informing the hotel of your expected arrival time in advance.

Can I leave my luggage before check-in or after check-out?
Yes, you can leave your luggage at reception before check-in and after check-out. Early check-in and late check-out are available on request.

Does the hotel require a deposit at check-in?
For room bookings, only a credit card is requested as a guarantee. For apartments, a damage deposit of 300 € is required and charged to a credit card on arrival. The amount is refunded in full to the same card within 7 days after check-out, once the condition of the accommodation has been checked.

Does the hotel staff speak several languages?
The staff speak Spanish and English, as well as other languages depending on staff availability.

What documents do I need to present at check-in?
You must present a valid photo identity document (national identity card or passport) and the credit card used for the booking. If the cardholder is not one of the guests, contact the hotel before arrival.

What information is needed to check in at the hotel?
Personal details, an identity document and a credit card as a guarantee are required.

How can I make a reservation?
You can book on the official website actahotels.com, by calling the hotel or through Central Reservations (+34 934 540 642, Monday to Friday from 9:00 to 18:00).

Is there a minimum age for staying without an accompanying adult?
The minimum age for staying unaccompanied is 18; minors must be accompanied by an adult.

What is the booking cancellation policy?
It depends on the rate booked: check the cancellation and prepayment conditions for your chosen rate before confirming. Non-refundable rates do not allow changes or cancellations; for these rates, the hotel sends an email with payment instructions and may cancel the booking if payment is not completed within 48 hours.

Does the hotel offer special rates or conditions for groups?
Yes. Special conditions and supplements may apply when booking more than 5 rooms. For groups or long stays, contact Central Reservations (+34 934 540 642, comercial@actahotels.com).

Is breakfast included in the booking?
It depends on the rate booked; some include a buffet breakfast and others do not.

What room types are available?
The hotel offers the following room types: Miniroom (10 m², 1 person, 135 cm bed), Double for Single Use (14 m², 180 cm bed), Double (15 m², a double bed or two single beds) and Triple (15 m², three single beds or a double bed and a single bed). There are also 2-bedroom apartments (65 m², up to 4 people) and 3-bedroom apartments (102 m², up to 6 people).

Where are the apartments, and what do they include?
The apartments are in a building directly opposite the hotel, and their guests have access to all hotel facilities. They have a kitchenette with a fridge, ceramic hob, oven, microwave, washing machine, kitchenware, iron and capsule coffee machine, as well as a living room, air conditioning, and a separate bathtub and shower. A deposit of 300 € is required by credit card on arrival and refunded within 7 days after check-out.

What are the hotel rooms like?
The rooms are modern and functional, with air conditioning, heating, a television, telephone, desk, free Wi-Fi and a bathroom with a shower and hairdryer. They are compact rooms, ranging from 10 to 15 m². See the photographs on the official website actahotels.com.

How can I see the hotel rooms?
You can view photos and detailed descriptions on the official website actahotels.com.

Is smoking allowed in the hotel or in the rooms?
No. The hotel is entirely smoke-free; smoking is prohibited in the rooms and all indoor areas.

Do the rooms have air conditioning and heating?
Yes, they have air conditioning and heating.

Is there a coffee machine or kettle in the room?
The hotel rooms do not have a coffee machine or kettle. You can have a coffee in the hotel lounge, and vending machines with drinks and snacks are available 24 hours a day. The apartments do have a capsule coffee machine and a kettle.

Is there a fridge or minibar in the room?
The hotel rooms do not have a fridge or minibar. Vending machines with drinks and snacks are available at the hotel 24 hours a day. The apartments do have a fridge.

Is there a safe in the room?
Yes, all rooms have a safe.

Are cots or additional beds available?
Yes, free cots are available for children aged 0 to 2, on request and subject to availability. The hotel does not have extra beds.

Are there connecting rooms for families?
There are no connecting rooms. Families can book triple rooms or the 2- and 3-bedroom apartments, accommodating up to 4 and 6 people respectively.

Are there rooms with a balcony or terrace?
The hotel rooms do not have a balcony or private terrace. The 2-bedroom apartment with terrace does have a terrace.

Is there a terrace with panoramic views?
The hotel does not have a shared panoramic terrace.

Do the rooms have views?
The rooms overlook the surrounding Sant Andreu neighbourhood.

Are toiletries provided in the room?
Shower gel, shampoo and soap are provided.

What should I do if something in the room is damaged or not working?
Report the issue to reception as soon as possible; the team will deal with it or move you to another room.

Can extra beds be requested?
No. The hotel does not have extra beds. If you are travelling as a group of three, you can book a Triple room or an apartment.

Is the bathroom well equipped?
The bathrooms in the hotel rooms have a shower, hairdryer, towels and basic toiletries. The apartments have a separate bathtub and shower.

Is a hairdryer provided in the bathroom?
Yes. Every room has a hairdryer in the bathroom.

What toiletries are provided?
Shower gel, shampoo and soap are provided.

What are the breakfast hours?
Breakfast is served Monday to Friday from 7:00 to 10:00, and on Saturdays and Sundays from 7:30 to 10:30.

How much does breakfast cost?
From 12,50 €, or included depending on the rate booked.

What is the breakfast selection and quality like?
A buffet breakfast with a variety of sweet and savoury options to start the day with energy.

Does the hotel have private parking?
Yes. Private parking is available for 15 € per day, subject to availability.

How much does parking cost?
15 € per day, subject to availability.

How does the car park work?
The car park is in the building opposite. You must ask for the key at reception to enter and leave. Spaces are limited and subject to availability, so we recommend mentioning that you need a space when booking.

Are electric vehicle charging points available?
Ask at reception or at the car park about the availability of electric vehicle charging points.

Does the hotel offer luggage storage?
Yes, you can leave your luggage at reception before check-in and after check-out. Early check-in and late check-out are available on request.

Is reception open 24 hours a day?
Yes, reception is open 24 hours a day.

Is there a bar or snack area at the hotel?
The hotel does not have its own bar. It has a spacious lounge for relaxing or enjoying a coffee, and vending machines with drinks and snacks available 24 hours a day.

Is there free Wi-Fi at the hotel?
Yes, Wi-Fi is free and available throughout the hotel.

Does the hotel have a swimming pool?
The hotel does not have a swimming pool.

Are laundry or dry-cleaning services available?
Yes, laundry and dry-cleaning services are available at an additional cost; ask at reception for prices.

Does the hotel offer an airport transfer service?
Yes, you can book a private transfer to the airport; ask at reception for prices and conditions.

What dining options does the hotel offer?
The hotel serves a buffet breakfast; the neighbourhood offers excellent options for lunch and dinner.

Does the hotel have a gym?
The hotel does not have its own gym.

Are pets allowed at the hotel?
Pets are not allowed, except for certified assistance animals.

Is the hotel accessible for people with reduced mobility?
Yes, the hotel has an accessible entrance and rooms for people with reduced mobility; check availability when booking.

What payment methods are accepted?
Visa and Mastercard cards are accepted.

What is the hotel’s policy on children?
Children of all ages are welcome. Children under 3 stay free when sharing a bed or using a cot, which is available on request and subject to availability; children aged 4 and over are charged as adults.

Can events or meetings be held at the hotel?
The hotel does not have meeting rooms; you can use the communal areas for informal meetings.

Are there options for special diets or vegetarians?
Breakfast includes vegetarian options; ask when booking if you have special dietary requirements.

What is the hotel’s rating on Booking.com?
Check the latest rating on Booking.com or Google Reviews.

What do guests appreciate most?
Guests highlight the friendly staff, cleanliness, proximity to La Sagrera metro station, quiet neighbourhood, breakfast and spacious apartments for families.

Are there any videos of the guest experience?
There are no official videos specifically about the hotel, but guests share reviews and videos on travel platforms.

How can I contact the hotel?
By phone on +34 932 435 279, by email at recepcion@hotel-laumon.com or through the website actahotels.com.

Does the hotel have a lift?
Yes, the hotel has a lift serving all floors.

Is there a cash machine at the hotel?
There is no cash machine at the hotel, but you will find several in the nearby streets, just a few minutes’ walk away.

What should I do in an emergency?
In any emergency, alert reception, which is open 24 hours; the team will contact medical services or call the local emergency number.