Frequently asked questions about Hotel Acta The Clover

Where is the hotel located?
The hotel is on Rua de Gonçalo Cristóvão, in central Porto, just a few steps from Avenida dos Aliados. Address: Rua Gonçalo Cristovão, 110, 4000-408 Porto, Portugal.

Which part of the city is the hotel in?
In a lively, central part of Porto, about a 12-minute walk from Avenida dos Aliados and Rua de Santa Catarina, and about 15 minutes from São Bento station.

Is the hotel within a low-emission zone for cars?
Portugal does not have urban low-emission zones of the same type; check the current local regulations.

Does the hotel have good public transport connections?
Yes. Trindade metro station (all lines) and Bolhão metro station (lines A, B, C, E and F) are about an 8–10-minute walk away, and there are several bus routes.

What is the nearest metro or public transport station?
The nearest are Trindade (lines A, B, C, D, E and F) and Bolhão (A, B, C, E and F), about an 8–10-minute walk away. Please bear in mind that the walk back from the centre is uphill.

Is it easy to get to the hotel by taxi or private hire vehicle?
Yes. Taxis and private hire vehicles have easy access; the airport is about 12–25 minutes away by car.

Is the hotel close to the beach?
The beaches of Matosinhos are about 35 minutes away by metro (line A from Trindade).

Are there restaurants or bars nearby?
Yes. Nearby you will find cafés and traditional restaurants, as well as Rua de Santa Catarina.

Does the hotel have a terrace or outdoor area?
Yes. The hotel has a rooftop terrace with panoramic views over Porto and a sunbathing area.

Are there shops, supermarkets or restaurants near the hotel?
Yes. Rua de Santa Catarina and the area around Avenida dos Aliados have shops, boutiques and the Mercado do Bolhão.

What popular attractions are near the hotel?
About a 10-minute walk away: Avenida dos Aliados, Rua de Santa Catarina and the Mercado do Bolhão. About 13 minutes away: São Bento station. About 20–25 minutes away, walking downhill: Ribeira and the Dom Luís I Bridge.

What tourist attractions are nearby?
An unbeatable location for exploring Porto’s entire historic centre on foot.

How far is the hotel from the city centre?
The hotel is in a central area, about a 12-minute walk from Avenida dos Aliados. The historic centre and Ribeira are about a 20–25-minute walk away.

How far is the airport, and how can I get there?
Francisco Sá Carneiro Airport (OPO) is about 12–25 minutes away by taxi or 40 minutes by metro (line E from Bolhão).

What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 12:00.

Can I arrive before the check-in time?
You can request early check-in, subject to availability. If it is unavailable, you can leave your luggage in storage.

Can I check in late at night?
Yes. Reception is open 24 hours a day, so you can arrive late and check in without any problem.

Can I leave my luggage before check-in or after check-out?
Yes. The hotel has free lockers for storing luggage before check-in and after check-out.

Does the hotel require a deposit at check-in?
No cash deposit is required; a credit card is requested to guarantee the booking.

Does the hotel staff speak several languages?
The staff speak Portuguese, Spanish and English, as well as other languages depending on staff availability.

What documents do I need to present at check-in?
You must present a valid identity document (national identity card or passport) and the credit card used for the booking.

What information is needed to register at the hotel?
Personal details, an identity document and a credit card are required.

How can I make a reservation?
You can book on the official website actahotels.com or by calling the hotel.

Is there a minimum age for staying without an accompanying adult?
The minimum age for staying unaccompanied is 18; minors must be accompanied by an adult.

What is the booking cancellation policy?
It depends on the rate booked: check the cancellation and prepayment conditions for your chosen rate before confirming. Non-refundable rates do not allow changes or cancellations; for these rates, the hotel sends an email with payment instructions and may cancel the booking if payment is not completed within 48 hours.

Does the hotel offer special rates or conditions for groups?
Yes. Special conditions and supplements may apply when booking more than 5 rooms. For groups or long stays, contact Central Reservations (+34 934 540 642, theclover@actahotels.com).

Is breakfast included in the booking?
It depends on the rate booked; some include a buffet breakfast and others do not.

What room types are available?
The hotel offers the following room types: Single (18 m², 180 cm bed), Double (20 m²), Ground Floor Double (22 m², with access to a shared inner courtyard), Triple (24 m²) and Triple with Child (24 m², a double bed and a single bed, for children up to 8 years old).

Can I book the Triple with Child room if my child is over 8?
No. The Triple with Child room is designed for two adults and a child up to 8 years old. If you are travelling with an older child, book the Triple room. The hotel may refuse to provide the room if the child’s age does not match the booking.

What are the hotel rooms like?
The rooms are modern, with parquet flooring, soundproof windows, air conditioning, heating, a desk, television, telephone, capsule coffee machine and kettle, a minibar with items available for a charge, and a bathroom with a rainfall shower, hairdryer, slippers and make-up mirror. You can also order breakfast in your room. See the photographs at actahotels.com.

How can I see the hotel rooms?
You can view photos and detailed descriptions on the official website actahotels.com or on booking platforms.

Is smoking allowed in the hotel or in the rooms?
No. The hotel is entirely smoke-free; smoking is prohibited in the rooms and all indoor areas.

Do the rooms have air conditioning and heating?
Yes, they have air conditioning and heating.

Is there a coffee machine or kettle in the room?
Yes. All rooms have a capsule coffee machine and a kettle.

Is there a safe in the room?
Yes, all rooms have a safe.

Are cots or additional beds available?
Yes, free cots are available for babies aged 0 to 2, on request and subject to availability. The hotel does not have extra beds.

Are there connecting rooms for families?
There are no connecting rooms. For 3 people, the Triple and Triple with Child rooms are available (the latter for children up to 8 years old).

Are there rooms with a balcony or terrace?
The ground floor rooms have access to a quiet inner courtyard.

Is there a terrace with panoramic views?
The rooftop terrace offers stunning panoramic views over the rooftops of Porto.

Do the rooms have views?
Yes, all our rooms have exterior views, except those on the ground floor, which face an inner courtyard.

Are toiletries provided in the room?
The rooms include toiletries (shower gel, shampoo and soap) and slippers. For other items, such as a toothbrush or shaving kit, ask at reception.

What should I do if something in the room is damaged or not working?
Report the issue to reception as soon as possible; the team will deal with it or move you to another room.

Can extra beds be requested?
No. The hotel does not have extra beds, only free cots for children under 2. For 3 people, book a Triple or Triple with Child room.

Is the bathroom well equipped?
The bathrooms have a rainfall shower, hairdryer, towels, toiletries and a make-up mirror.

Is a hairdryer provided in the bathroom?
Yes. Every room has a hairdryer in the bathroom.

What toiletries are provided?
The rooms include toiletries (shower gel, shampoo and soap) and slippers. For other items, such as a toothbrush or shaving kit, ask at reception.

What are the breakfast hours?
Breakfast is served from 7:00 to 11:00.

How much does breakfast cost?
Ask for the current price at reception or when making your booking.

What are the quality and variety of the breakfast like?
A buffet breakfast with a wide selection is offered; it is also available through room service during the same hours.

Does the hotel have private parking?
The hotel does not have its own car park; there are public car parks around the city centre.

How much does parking cost?
The hotel does not have its own car park. Ask reception about the available options.

Are electric vehicle charging points available?
Ask at reception or at the car park about the availability of electric vehicle charging points.

Does the hotel offer luggage storage?
Yes. The hotel has free lockers for storing luggage before check-in and after check-out.

Is reception open 24 hours a day?
Yes, reception is open 24 hours a day.

Is there a bar or snack area at the hotel?
Yes. The hotel serves drinks, wines and cocktails from 12:00 to 16:00, with a limited menu, and has a vending machine available 24 hours a day. The rooftop terrace is a space for relaxing and sunbathing, with no bar service.

Is there free Wi-Fi at the hotel?
Yes, Wi-Fi is free and available throughout the hotel.

Does the hotel have a swimming pool?
The hotel does not have a swimming pool.

Are laundry or dry-cleaning services available?
Yes, laundry and dry-cleaning services are available at an additional cost; ask at reception for prices.

Does the hotel offer an airport transfer service?
Yes, you can book a private transfer to the airport; ask at reception for prices and conditions.

What dining options does the hotel offer?
The hotel serves a buffet breakfast from 7:00 to 11:00, also available in your room during those hours, and offers lunch from 12:00 to 15:30 with a limited menu. Dinner is not served. Room service operates from 00:00 to 16:00; from 00:00 to 6:30, only charcuterie boards are available.

Can I have dinner or a drink at the hotel in the evening?
The hotel does not serve dinner, and drinks service ends at 16:00. At night, there is a vending machine available 24 hours a day and room service limited to charcuterie boards from 00:00 to 6:30, with a delivery charge of 10 €. There are many restaurants nearby.

Does the hotel have a gym?
The hotel does not have its own gym.

Are pets allowed at the hotel?
Pets are not allowed, except for certified assistance animals.

Is the hotel accessible for people with reduced mobility?
Yes, the hotel has an accessible entrance and rooms for people with reduced mobility; check availability when booking.

What payment methods are accepted?
Visa and Mastercard cards are accepted.

What is the hotel’s policy on children?
Children of all ages are welcome. Cots for children under 2 are free on request; children aged 9 and over are charged as adults. The Triple with Child room is for children up to 8 years old.

Can events or meetings be held at the hotel?
The hotel does not have meeting rooms; you can use the communal areas for informal meetings.

Are there options for special diets or vegetarians?
Breakfast includes vegetarian options; ask when booking if you have special dietary requirements.

What is the hotel’s rating on Booking.com?
Check the latest rating on Booking.com or Google Reviews.

What do guests appreciate most?
Guests highlight the friendly staff, varied breakfast, cleanliness, modern rooms, location within easy walking distance of the centre and rooftop terrace with views.

Are there any videos of the guest experience?
There are no official videos specifically about the hotel, but guests share reviews and videos on travel platforms.

How can I contact the hotel?
By phone on (+351) 220 126 180, by email at info.theclover@actahotels.com or through the website actahotels.com.

Does the hotel have a lift?
Yes, the hotel has a lift serving all floors.

Is there an ATM at the hotel?
There are ATMs on Avenida dos Aliados, a 5-minute walk away.

What should I do in an emergency?
In any emergency, alert reception, which is open 24 hours; the team will contact medical services or call the local emergency number.