Frequently asked questions about Hotel Acta BCN 40

Where is the hotel located?
The hotel is in the Raval neighbourhood, in the heart of Barcelona’s historic centre. Address: Joaquin Costa, 40, El Raval, 08001 Barcelona.

Which part of the city is the hotel in?
El Raval, a vibrant, bohemian neighbourhood with art, culture and multicultural cuisine, next to Las Ramblas and the MACBA.

Is the area around the hotel safe?
El Raval is a central, multicultural and lively neighbourhood. As in any major city, we recommend keeping an eye on your belongings and using busy streets. Reception is open 24 hours a day if you need help.

Is the hotel within a low-emission zone for cars?
Barcelona has a low-emission zone (ZBE), and the hotel is within it. Check the latest regulations at ajuntament.barcelona.cat before driving into the zone.

Does the hotel have good public transport connections?
Yes. The nearest metro stop is Universitat (L1 and L2), about a 5-minute walk away, and Plaça de Catalunya (metro L1/L3, FGC and Rodalies) is about 8 minutes away. There are numerous bus routes, and Las Ramblas is about a 5-minute walk away.

What is the nearest metro or public transport station?
The nearest are Universitat (L1 and L2), about a 5-minute walk away, and Catalunya (L1, L3, FGC and Rodalies), about 8 minutes away. Liceu (L3) and Sant Antoni (L2) are about 10 minutes away.

Is it easy to get to the hotel by taxi or private hire vehicle?
Yes. Taxis and private hire vehicles have easy access to central Barcelona; the airport is about 20–25 minutes away by car.

Is the hotel close to the beach?
Barceloneta beach is about a 30–35-minute walk away or about 20 minutes away by public transport.

Are there restaurants or bars nearby?
Yes. El Raval has a wide range of multicultural dining options, with bars, restaurants and markets just a few steps away.

Does the hotel have a terrace or outdoor area?
he hotel does not have an outdoor terrace, but it has a comfortable lobby and a TV lounge.

Are there shops, supermarkets or restaurants near the hotel?
Yes. The shops on Las Ramblas and in the Gothic Quarter and El Raval are a few minutes’ walk away. The Mercat de la Boqueria is about 10 minutes away.

What popular attractions are near the hotel?
A 5-minute walk away: MACBA, CCCB and Las Ramblas. About 10 minutes away: Plaça de Catalunya, La Boqueria, Palau Güell and the Gothic Quarter.

What tourist attractions are nearby?
The hotel is in the heart of Barcelona; all the main landmarks can be reached on foot or by metro.

How far is the hotel from the city centre?
The hotel is right in Barcelona’s historic centre, with the entire Gothic Quarter and Las Ramblas just a few steps away.

How far is the airport, and how can I get there?
El Prat Airport (BCN) is about 25 minutes away by taxi or Aerobus (the stop is a 5-minute walk away).

What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 12:00.

Can I arrive before the check-in time?
You can request early check-in, subject to availability. If it is unavailable, you can leave your luggage in storage.

Can I check in late at night?
Yes. Reception is open 24 hours a day, so you can arrive late and check in without any problem.

Can I leave my luggage before check-in or after check-out?
Yes, the hotel offers luggage storage for 2 € in coin-operated lockers. If you do not have coins, ask at reception.

Does the hotel require a deposit at check-in?
No cash deposit is required; a credit card is requested to guarantee the booking.

Does the hotel staff speak several languages?
The staff speak Spanish and English, as well as other languages depending on staff availability.

What documents do I need to present at check-in?
You must present a valid identity document (national identity card or passport) and the credit card used for the booking.

What information is needed to check in at the hotel?
Guests must show a valid identity document and a credit card at check-in.

How can I make a reservation?
You can book on the official website actahotels.com or by calling the hotel.

Is there a minimum age for staying without an accompanying adult?
The minimum age for staying unaccompanied is 18; minors must be accompanied by an adult.

What is the booking cancellation policy?
It depends on the rate booked: check the cancellation and prepayment conditions for your chosen rate before confirming. Non-refundable rates do not allow changes or cancellations; for these rates, the hotel sends an email with payment instructions and may cancel the booking if payment is not completed within 48 hours.

Does the hotel offer special rates or conditions for groups?
Yes. Special conditions and supplements may apply when booking more than 3 rooms. For groups or long stays, contact Central Reservations (+34 934 540 642, 40@actahotels.com).

Is breakfast included in the booking?
It depends on the rate booked; some include a buffet breakfast and others do not.

What room types are available?
The hotel offers three room types: Double (12 m², 1 double bed), Superior Double (18 m², 1 double bed or 2 single beds) and Triple (20 m², 1 double bed and 1 single bed or 3 single beds).

What are the hotel rooms like?
The rooms are modern and functional, with seasonal climate control, a television, a safe, a hairdryer, toiletries and a wake-up service. The Superior Double and Triple rooms also have a desk. See the photographs on the official website, actahotels.com.

How large are the rooms?
The rooms are compact: the Double is 12 m², the Superior Double is 18 m² and the Triple is 20 m². If you are travelling with a lot of luggage or would like more space, we recommend the Superior Double or Triple.

How can I see the hotel rooms?
You can view photos and detailed descriptions on the official website actahotels.com or on booking platforms.

Is smoking allowed in the hotel or in the rooms?
No. The hotel is entirely smoke-free; smoking is prohibited in the rooms and all indoor areas.

Do the rooms have air conditioning and heating?
Yes, they have air conditioning and heating.

Is there a coffee machine or kettle in the room?
There is no coffee machine or kettle in the room. Ask at reception about the coffee options available in the communal areas.

Is there a fridge in the room?
The rooms do not have a fridge or minibar. If you need to keep food, drinks or medication chilled, ask reception about the available options.

Is there a safe in the room?
Yes, all rooms have a safe.

Are cots or additional beds available?
Yes, free cots are available for babies aged 0 to 2, on request and subject to availability. The hotel does not have extra beds.

Are there connecting rooms for families?
There are no connecting rooms. For 3 people, you can book the Triple room.

Is there a terrace with panoramic views?
The hotel does not have a shared panoramic terrace.

Do the rooms have views?
The rooms face the street or the inside of the building, so they do not have any notable views.

Are toiletries provided in the room?
Shower gel, shampoo and soap are provided. We recommend bringing other items, such as a toothbrush or shaving kit.

What should I do if something in the room is damaged or not working?
Report the issue to reception as soon as possible; the team will deal with it or move you to another room.

Can extra beds be requested?
No. The hotel does not have extra beds, only free cots for children under 2. For 3 people, book the Triple room.

Is the bathroom well equipped?
The bathrooms have a shower, hairdryer, towels and basic toiletries.

Is a hairdryer provided in the bathroom?
Yes. Every room has a hairdryer in the bathroom.

What toiletries are provided?
Shower gel, shampoo and soap are provided.

What are the breakfast hours?
Breakfast is served Monday to Friday from 7:30 to 10:30, and on weekends and public holidays from 8:00 to 11:00.

How much does breakfast cost?
Ask for the current price at reception or when making your booking.

What is the breakfast selection and quality like?
A buffet breakfast with a variety of products to start your day in Barcelona. A gluten-free option is available on request.

Does the hotel have private parking?
The hotel does not have its own car park; there are several public car parks nearby.

How much does parking cost?
The hotel does not have its own car park. Ask reception about nearby car parks.

Are electric vehicle charging points available?
Ask at reception or at the car park about the availability of electric vehicle charging points.

Does the hotel offer luggage storage?
Yes, the hotel offers luggage storage for 2 € in coin-operated lockers.

Is reception open 24 hours a day?
Yes, reception is open 24 hours a day.

Is there a bar or snack area at the hotel?
The hotel does not have its own bar, but there is a mini market at reception selling soft drinks, snacks and chocolates.

Is there free Wi-Fi at the hotel?
Yes, Wi-Fi is free and available throughout the hotel.

Does the hotel have a swimming pool?
The hotel does not have a swimming pool.

Are laundry or dry-cleaning services available?
Yes, laundry and dry-cleaning services are available at an additional cost; ask at reception for prices.

Does the hotel offer airport transfers?
Yes, the hotel offers a private transfer service to the airport for an additional charge. Book at reception at least 24 hours in advance.

What dining options does the hotel offer?
The hotel serves a buffet breakfast. For other meals, El Raval offers an exceptional range of dining options.

Does the hotel have a gym?
The hotel does not have a gym. It has a courtesy bathroom with a free shower for guests.

Are pets allowed at the hotel?
Pets are not allowed, except for certified assistance animals.

Is the hotel accessible to people with reduced mobility?
Yes, the hotel has rooms adapted for guests with reduced mobility. Check availability when booking.

What payment methods are accepted?
Visa, Mastercard, American Express and Diners Club cards are accepted. If none of the guests is the holder of the card used for the booking, contact the hotel before arrival.

What is the hotel’s policy on children?
Children of all ages are welcome. Cots for children under 2 are free on request; children aged 4 and over are charged as adults. Guests under 18 must be accompanied by their parents or legal guardians.

Can events or meetings be held at the hotel?
The hotel does not have meeting rooms; you can use the communal areas for informal meetings.

Are there options for special diets or vegetarians?
Breakfast includes vegetarian options; ask when booking if you have special dietary requirements.

What is the hotel’s rating on Booking.com?
Check the latest rating on Booking.com or Google Reviews.

What do guests appreciate most?
Guests highlight the friendly staff, cleanliness, central location near the metro and Las Ramblas, breakfast, and practical services such as luggage storage and the courtesy bathroom after check-out.

Are there any videos of the guest experience?
There are no official videos specifically about the hotel, but guests share reviews and videos on travel platforms.

How can I contact the hotel?
By phone on +34 933 185 100, by email at recepcion.bcn40@actahotels.com or through the website actahotels.com.

Does the hotel have a lift?
Yes, the hotel has a lift serving all floors.

Is there an ATM at the hotel?
There is no ATM at the hotel. There are several ATMs on Las Ramblas and in the Gothic Quarter, a 5-minute walk away.

What should I do in an emergency?
In any emergency, alert reception, which is open 24 hours; the team will contact medical services or call the local emergency number.